- Report: #808611
Complaint Review: Monitronics - Palatine Illinois
Reported By:
peedoff -
Greensboro, North Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Monitronics
Dept CH 8628 Palatine, 60055-8628 Illinois, United States of America
Phone:
866-541-8930
Web:
www.monitronics.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Monitronics Funding, LP Harassment and add on charges after cancelation Palatine, Illinois
Monitronics Security Systems purchased the local, initial, small business, that I had my system installed by.
After two years of unemployment and on time payment. I called to cancel the service with Monitronics in August 2011. I was told that they would give me 3 months of free service and then reduce my payment from $25 to $19.95 per month. I agreed and continued to look for employment.
In November of 2011, I called Monitronics to again cancel the service. The representative stated that I had to give the a written letter and 30 day notification. We again discussed the earlier credits and that I would owe a $45 dollar cancellation and final month fee at end of service. I wrote the cancellation letter and mailed on 11/10/11.
I stated receiving phone calls several times a week a week and letter in the mail stating that I owed a balance which kept increasing with late fees added.
On 12/13/11 after getting tired of phone calls and letters and thinking that my service was to be cancelled after the 30 day notice I had mailed; I called Monitronics. I was told by the representative that I now owed $78.49 in fees and penalties. I was told that I had "verbally' agreed to an extension of services until January 18, 2012 when I had accepted the 3 free months.
I have never received a new contract stating this and this was never disclosed to me during my conversation with the Representative in August. I view this as a very high pressure company that uses trumped up charges to increase revenues. I would not recommend them to anyone for a Security System.
After two years of unemployment and on time payment. I called to cancel the service with Monitronics in August 2011. I was told that they would give me 3 months of free service and then reduce my payment from $25 to $19.95 per month. I agreed and continued to look for employment.
In November of 2011, I called Monitronics to again cancel the service. The representative stated that I had to give the a written letter and 30 day notification. We again discussed the earlier credits and that I would owe a $45 dollar cancellation and final month fee at end of service. I wrote the cancellation letter and mailed on 11/10/11.
I stated receiving phone calls several times a week a week and letter in the mail stating that I owed a balance which kept increasing with late fees added.
On 12/13/11 after getting tired of phone calls and letters and thinking that my service was to be cancelled after the 30 day notice I had mailed; I called Monitronics. I was told by the representative that I now owed $78.49 in fees and penalties. I was told that I had "verbally' agreed to an extension of services until January 18, 2012 when I had accepted the 3 free months.
I have never received a new contract stating this and this was never disclosed to me during my conversation with the Representative in August. I view this as a very high pressure company that uses trumped up charges to increase revenues. I would not recommend them to anyone for a Security System.
2 Updates & Rebuttals
peedoff
Greensboro,North Carolina,
United States of America
To Late to Little
#2Author of original report
Thu, January 19, 2012
Your response is corporate lip service, a hand wave-off drive by. Based upon other reports that have been filed. Your customer service and money wringing techniques are documented sufficiently to lend little credence to the limp reply.
Good-bye and good riddance Montronics.
Monitronics Cares
Dallas,Texas,
United States of America
Thank you for feedback regarding your Monitronics account
#3REBUTTAL Owner of company
Thu, January 19, 2012
We appreciate and thank you for taking the time out to provide us your feedback. Your inquiry is very important to us as we truly value your business. We are concerned to learn of your customer service experience since it is not indicative of the quality standards we strive to achieve. Please contact us at 1-888-758-5900 for immediate assistance. Our Executive Response is available Monday thru Thursday 8 a.m. to 8 p.m. CST and Friday 8 a.m. to 5 p.m.
Kind regards,
Monitronics Cares
