- Report: #1205487
Complaint Review: Monroe Muffler - Erie Pennsylvania
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Monroe Muffler
Erie, 16509 Pennsylvania, USA
Web:
monroe.com
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Monroe Muffler and Brake Deceptive advertising Erie Pennsylvania
For some time now I've been complaining to Monroe Muffler regarding the hidden fees which substantially increase amount that customers end up paying for their services. Granted, if you carefully examine their * asterisk fine print areas the fees generally appear there. However, to advertise a low price for a service and then end up charging the customer 33% more in fees is nothing short or deceptive and unethical. I recently redeemed a coupon for service that they advertised for $19.99 and my final bill was $26.73 before tax. If they need to charge $26.73 for the service, that is the price that they should advertise. I know of no other service center that adds in a "shop supply fee." This fee adds 9.99% to the full retail cost of the service, not to the discounted advertised cost. They also add a $2.50 "waste oil disposal fee" which is not clearly disclosed upfront. Phrases such as "Additional charges may apply" leave the door open for them to add any fees that they want.
Wake up Monroe, your customers do not appreciate you deceptive advertising practices. You might get away with your hidden fees legally, but ethically you are clearly in the wrong.
