Robert
Austin,#2UPDATE Employee
Mon, April 13, 2009
this lady/customer came limping in her car with a flat tire torn to pieces and drove into our back lot during morning rush hour traffic. she was in a hurry and very upset as to what has happened to her tire. we asked her if we could help her and she asked us if we sold tires and we told her yes but that we had to order the tire since we normally do not keep tires in stock but we had an oulet where we could purchase a tire quickly and get her on her way. she said okay and we gave her a price and the owner went to go pickup the tire. I took the tire off myself and waited until the owner returned with the tire. In between that time the customer was on her cell phone and came back and told me she changed her mind and wanted the spare installed instead. I installed the spare tire myself and did not charge her a single penny for my labor and time. This customer was upset to begin with because her tire was flat and she was taking it out on us. We spent over 30 minutes of our time and effort to get repayed like this. I am an ASE Certified Master Mechanic with over 35 years experience and I have spent my lifetime removing and installing tires off vehicles to make a mistake like that. I challange the customer to show me a discount tire employee that removes tires for a living that has the experience that i have working with automotive tools and equipment. Whose to say that It was not discount tire that ruined her stud and lug nut. Our shop is a member of the better business bureau and also triple AAA texas certified. Its unfortunate that this customer took her frustrations out on our shop when we were just trying to help her. I have witnesses that were there that morning and this customer was very irritated and frustated even before she drove into our lot. We are not in the business of ripping off people like this lady states and we certainly did not rip her off since we did not even charge her a thin dime. So how you figure? regards robert