- Report: #359054
Complaint Review: Moroney's Motorcycle - New Windsor New York
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Moroney's Motorcycle
833 Union Ave New Windsor, 12553 New York, U.S.A.
Phone:
845-564-5400
Web:
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Moroney's Motorcycle Stole my dead brother's motorcycle which was in storage there. Moroney's Motorcycle won't give it back to the family. New Windsor New York
My brother was killed in an automobile accident on March 27th, 2003. I don't think I can express to you enough the unquantifiable emotional distress that we are experiencing right now. I also do not know how to express to you that I will not stop this campaign to put Pat Moroney through just a taste of the emotional torture that he is willfully inflicting upon my family right now. I will leave no stone unturned. I have filed a complaint with the Better Business Bureau of New York. I will give this to my husband's marketing company, Team Digital to make anyone that looks up Harley Davidson on the internet aware of the issue; I will email this letter to every person I know, and have them forward it to every person he/she knows and so on. I have contacted my good friend and loyal Harley Davidson customer to make him aware of the situation. I am sending this letter to all of the members of the Board of Directors as well as all of the local newspapers. I am contacting all of the local news stations to share my story, and I will get that bike back and an apology if I have to take this case to the Supreme Court.
My brother's estate owns a Harley Davidson Motorcyle that was purchased at Moroney's and was in for service and winter storage at: Moroney's Cycle 833 Union Ave. New Windsor NY 12553 Phone: (845) 564-5400 Fax: (845) 567-0848. The storage was $227.00 for winter storage and $1539.29 for parts and labor that was ordered to be done on the bike.
After the death of my brother, my other brother called and told the head of sales, Denise what had happened and that he was in the process of filling all of the insurance claims necessary. She told him not to worry, the bike was fine and that he should get back to her when he wanted it. He assumed that I had picked it up; I assumed that he had. We never received a bill, phone call, letter or communication from Moroney's EVER. A third party found out that the bike was still there on August 29th, 2007 and contacted my sister. At that point we called Moroney's a total of eight times over the next two weeks to find out what was going on. My sister and I never received calls back, and again through a third party we were put in touch with the head of sales. Denise did call us back, asking that we pay what my brother had put in a work order for. Denise made it clear that she understood the miscommunication that had occurred. During the conversation between Denise and me, we agreed that I would come on Thursday, September 13th with a check for the $227.00 (for storage) and the $1539.29 (for service) and get the bike, obviously of very sentimental value to our family. While Denise and I were finalizing the arrangements, Pat Moroney took the phone from Denise, told me I owed him $10,000 for storage and that he was not responsible for sending any bills to anyone. He went on to say that he would "buy it off of us for $4,000." He was rude, abusive, unprofessional and a bully. He had no regard for the circumstances under which this had occurred or my brother's past excellent customer loyalty to his shop. When I offered to pay the amount that Denise and I had agreed upon the following day, he told me to "get a lawyer(he) was not releasing the bike for less than $5000.00 and that's a deal."
Jeff
New York, New York
U.S.A.
My brother's estate owns a Harley Davidson Motorcyle that was purchased at Moroney's and was in for service and winter storage at: Moroney's Cycle 833 Union Ave. New Windsor NY 12553 Phone: (845) 564-5400 Fax: (845) 567-0848. The storage was $227.00 for winter storage and $1539.29 for parts and labor that was ordered to be done on the bike.
After the death of my brother, my other brother called and told the head of sales, Denise what had happened and that he was in the process of filling all of the insurance claims necessary. She told him not to worry, the bike was fine and that he should get back to her when he wanted it. He assumed that I had picked it up; I assumed that he had. We never received a bill, phone call, letter or communication from Moroney's EVER. A third party found out that the bike was still there on August 29th, 2007 and contacted my sister. At that point we called Moroney's a total of eight times over the next two weeks to find out what was going on. My sister and I never received calls back, and again through a third party we were put in touch with the head of sales. Denise did call us back, asking that we pay what my brother had put in a work order for. Denise made it clear that she understood the miscommunication that had occurred. During the conversation between Denise and me, we agreed that I would come on Thursday, September 13th with a check for the $227.00 (for storage) and the $1539.29 (for service) and get the bike, obviously of very sentimental value to our family. While Denise and I were finalizing the arrangements, Pat Moroney took the phone from Denise, told me I owed him $10,000 for storage and that he was not responsible for sending any bills to anyone. He went on to say that he would "buy it off of us for $4,000." He was rude, abusive, unprofessional and a bully. He had no regard for the circumstances under which this had occurred or my brother's past excellent customer loyalty to his shop. When I offered to pay the amount that Denise and I had agreed upon the following day, he told me to "get a lawyer(he) was not releasing the bike for less than $5000.00 and that's a deal."
Jeff
New York, New York
U.S.A.
2 Updates & Rebuttals
Robert
Ft Eustis,Virginia,
U.S.A.
I can believe it
#2Consumer Comment
Wed, June 24, 2009
My buddy and I owned a shop in the early 90's. We built street racers. We got a Dukes of Hazard Charger(jumper car) hauled in by a "customer". He wanted us to make it run again. We had to chop the front end off(one jump too many), and add another. The car was perfect when we got done. The "customer" was nowhere to be found when the bill came due. Seven years later, we finally got permission from the Court to apply for a lien(NC laws are idiotic when it comes to gaining a lien). Suddenly, the owner shows up demanding we GIVE him his car. No payment, just GIVE him his fully restored 1969 Charger in full General Lee regalia. Seven years of being unreachable, and then shows up when he gets a certified letter from the NCDMV. We told him to get bent. We sold the car to someone who had cash, his own title and VIN plate. Not the kind of money we'd have gotten after going through the Courts, but good money anyway. The original invoice was 7 years old, so it didn't exist officially. Keep the bike. Sell it for full whack.
Pat Moroney
New Windsor,New York,
U.S.A.
Please take the time to read our side of the story....
#3REBUTTAL Owner of company
Wed, June 24, 2009
Brian Frese, the deceased, was liked by everyone at Moroney's. He was a great customer and an all around good guy, and his accident was a total tragedy. After, reading what his family is now spreading all over the internet about our company, I would like a chance to spread my version of what really happened after his death. Brian put his bike in storage here on July 31st 2003 for winter storage,(before his accident). The following Spring, we tried numerous times to contact his family with letters and phone calls but to no avail. As time went by with no communication from anyone, we assumed the bike was abandoned. Regardless, we kept the bike in an indoor, climate controlled environment, covered from dust, mold and rust. Now 5 years later we have our first communication with the family of the deceased. Our normal storage fee is $25 per day. I offered the family a $2 per day storage fee given their circumstances, plus the original winter service and storage bill from the first winter is was stored here in 2003. Negotiations started to break down when the family refused my offer and to pay anything more than the original service bill from 2003. They were also totally rude to our sales people and myself during the negotiations. The last communication I had with the family was when I told them we should let a judge decide whether I should store the bike "free of charge" for 6+ years. As of today, we still have the bike in impeccable condition and we are still willing to negotiate the storage fees. We never intended for any of this and we never had any ill feelings towards the family. In over 50 years of being in business, we have never had a situation like this before! Thanks, Pat Moroney
