- Report: #1264861
Complaint Review: Mortenson Family Dental Jeffersontown KY - Nationwide
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Author Confirmed
Why?
Mortenson Family Dental Jeffersontown KY
Nationwide, USA
Phone:
502-244-9595
Web:
mortensondental.com
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Mortenson Family Dental Jeffersontown, KY Try to upsell me on unnessary services and charged me for not providing any services Louisville Kentucky
I am a healthy 29 year old who's been going to regular dental appoinments all my life. I made a first appointment for a teeth cleaning with Mortenson Family Dental. After I walked in, filled out new patient paperwork and was called for my appointment, the dental hygenist informed me I had to get x-rays before we could continue. I agreed to this and had four x-rays taken. Then I was seen by the doctor for about five minutes before the hygenist and doctor both left the room. Next, the billing assoicate came in with a list of deep cleaning procedures they were recommending totaling a cost of $900. I refused to consent to that service and asked the doctor if I could get a regular teeth cleaning as I have been getting all my life. The doctor said that we had to do the deep cleaning or no cleaning at all. I felt extremley uncomfortable after that and said I was going to get a second opinion and go elsewhere. They then proceeded to charge me for the office visit and billed my insurance for the x-rays without providing any service to me. I would not have consented to any service had I known they were not going to provide a teeth cleaning that day. Overall, I felt they purposely tried to oversell me on services and their mannerisms boarded on bullying and intimidation.
