- Report: #266225
Complaint Review: Mortgage Assistance Solution - Clearwater Florida
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Author Confirmed
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Mortgage Assistance Solution
16809 US Hwy 19 North Clearwater, 33764 Florida, U.S.A.
Phone:
727-538-5180
Web:
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Mortgage Assistance Solution riopff DON'T TRUST MAS WITH YOUR MONEY OR YOUR HOME! Clearwater Florida
I contacted MAS in May to help me get out of foreclosure. April and Kim both told me that they could help me save my home and also guaranteed me a full refund should they not be able to help me. Kim told me that I had three days to change my mind before they would take the initial $350 from me. Their total services were going to cost me $1300. That same day, I later found out, they took the initial $350. I faxed all of the paperwork that I was told they needed to begin and have a case manager call me. I called because I hadn't heard from the case manager and was told that it would take 5-7 days before one would call me back and that I was one page to be faxed to them that they had not faxed me. I asked on three occassions to get that one page faxed to me, to no avail. When I found out that they had taken the initial payment, I called to cancel their services all together. Richard called me back and said that a check would be sent to me in three weeks. In three and a half weeks I called to find out the status of the check. Cyndee Bode sent me a check for only $340 with paperwork that indicated that their services were $1200. When I presented the check for payment at a new bank, I was told that a stop pay had been issued on the check. So here I sit missing $350 and on the verge of losing my home and Kim, April, Richard, Tina, and Cyndee Bode, all of MAS have lied to me, taken my money, and then wrote me a bogus check for services that I paid in full for.
Inez
North Chicago, Illinois
U.S.A.
Inez
North Chicago, Illinois
U.S.A.
1 Updates & Rebuttals
Cyndee B.
Clearwater,Florida,
U.S.A.
The real criminal is the one who fraudulently altered a company check !
#2UPDATE Employee
Mon, November 12, 2007
Ms. Inez is a past client of MAS. She made a check by phone payment from her account for $350 to our company. After she had cancelled services and requested a refund, Ms. Inez then disputed the $350 transaction with her bank and the transaction was reversed by her bank giving the funds back to her. MAS never collected on this account but had already sent her a refund check- check # 5672 was mailed to client. The company had to place a stop payment on it due to the client disputing the charge with her bank. At no time did we refuse to refund her money. Ms. Inez then took it upon herself to fraudulently alter the check that had a stop payment placed on it. She had it altered with a fictitious check number and made it payable to herself for the amount of $1200!!! She then proceeded to cash the check! At this time she may be facing charges for check fraud. Now who is the ripoff?? Any logical person can see that MAS did nothing different than any business would in this situation. This former client has defrauded a company check when she was not due any sort of refund. In my opinion, she is a criminal that no business should embark on assisting in any manner.
