I would give -0 if I could. I was treated terrible by their night auditor at this location. I had to cancel my reservation because of the hurricane. Due to a natural disaster no fault of my own. I personally am safe but the towns around me are flooded and as a result, flights got delayed and canceled. I have already filed a BBB complaint, however, I will document everywhere I can find to make sure people know how DISGUSTING the service was. The auditor was abusive, condescending, rude, crass, argumentative and just downright ugly. I called guest relations and magically things get addressed. This shows me someone was lying. I am also going to share on all my social media accounts. They will not get away with this. I have posted this complaint on twitter, pissed consumer, yelp, here, I am just getting started. You NEVER treat a customer with disdain or contempt EVER.