RBC1227
Puyallup,#2UPDATE Employee
Thu, May 19, 2011
Client entered into a Service Agreement with Mountain Mist on 4 September 2009. Upon signing of Service Agreement client acknowledged accepted all Terms & Conditions of said Agreement, Terms & Conditions including, but not limited, to Section 8, Default.
8. Default. You will be in default of this Agreement if you fail to make a payment when due or fail to comply with any other term of this Agreement. If you are in default, and do not cure the default within the time period provided to you in writing, RBC may terminate this Agreement and demand immediate payment of the entire unpaid balance due, together with and administrative cancellation fee of $35.00 and a $15.00 account termination and equipment retrieval fee. In the event of an uncured default, RBC also reserves the right to cease delivery of bottled water and/or coffee service and you agree to immediately return the dispenser, coffee brewer and all previously delivered water bottles and equipment. You agree to pay all legal fees and collection costs incurred by RBC, its agents or assigns in connection with collecting amounts you owe under this Agreement and the recovery of any water bottles, dispensers, coffee brewers and any other equipment in your possession, to the maximum extent permitted by law whether or not suit is instituted against you.
Client terminated service in October 2009. Statements were mailed each month without remittance. In addition to standard monthly statements RBC notifications were mailed to encourage debt resolution. A First Demand Notice was mailed 13 November 2009 with 26 November 2009 due date; client failed to remit balance. A Final Demand Notice was mailed 25 November 2009 with 11 December 2009 due date; client failed to remit balance. Because debt remained unsatisfied the account was referred to Evergreen Professional Recovery, Inc on 16 December 2009.
The first payment received since client established service posted to the account on 15 January 2010, after third party assignment. Evergreen Professional Recovery was notified on 18 January 2010 @ 14:30:29 of this payment for the purpose of debt adjustment.
Mountain Mist exhausted all attempts to resolve debt prior to third party assignment. Reasonable payment arrangements are regularly accepted and term extensions are customarily granted as a means to satisfy debt without negative credit reports to consumers.
All documents submitted to the Attorney General are a matter of public record; please consult their source for the facts regarding this complaint. Third party referral is a direct result of unsatisfied debt after account termination. Unresolved debt exceeding the Terms & Conditions accepted by consumer are subject to 'Default' clearly indicated therein.