- Report: #1139848
Complaint Review: Movers Authority - Select State/Province
-
Author Not Confirmed
Why?
Movers Authority
Select State/Province, USA
Phone:
5404296266and3019792911
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Movers Authority SCAM!! RIP OFF!!!!! MARYLAND
This company lied about all there fees the manager or crew leader was very rude.H tried to get more money out of us after a price was settled on and payed.They damaged furniture and also placed all of our stuff in the front yard after we refused to pay any extra and they refuse to pay or repair any damages!!
1 Updates & Rebuttals
Movers Authority, Inc.
Derwood,Maryland,
All Charges are Outlined for Customers
#2REBUTTAL Owner of company
Thu, June 26, 2014
We are very disappointed that this customer was not satisfied. All charges are stated right in the service agreement, which is sent to, and signed by, the customer when they book their move. All documents are on our website along with an explanation so there are no surprises for customers.
Our practices specifically follow guidelines outlined in the D.O.T. publication "Protect Your Move" and we have this on our website. Cutomers are directed to read this in the service agreement. As per the service agreement, we collect payment before off-loading and we accept cash, cashier's check, money order, or certified check. Again, this was provided to the customer when they originally made their reservation and they signed their agreement.
Since payment is collected before off-loading, the time has to be estimated. The customer wanted furniture to be rearranged, so it took longer than was allotted. They were aware of this, but then refused to pay for the additional time.
Finally, the customer signed the receipt at the end of the move stating that all of his furniture was delivered in good condition. We did not receive a written report of damages or pictures, so we have no documentation of this.
