Gerald
Silver City,#2Consumer Comment
Tue, August 23, 2005
To L - Cityville, Colorado, U.S.A. I called the Police not the other way around. I had no contract with Movie Gallery but was held to a contract that I asked to be produced with my signature on it. No contract was provided. You need to get the facts before you rebutt, or at least read the complaint through. Your expalination of late charge costs was not really the point of the complaint, it was the fact that I was charged a late fee that was unreasonable in comparison to other similar businesses in my area without a contract or notification. There were several wittnesses to the occurance and they also explained to the police the rude actions of the Movie Gallery employee. I did not yell or hollar as you state, I was on the recieviing end of the abuse. The Movie Gallery in my area is hurting for business. Makes you wonder why, does it not? I have never gone back to Movie Gallery and I know many other folks in the area that have desired to do business with other companies as well, of course for their own reasons. I believe that unless you have first hand knowledge of this particular Movie Gallery that you should keep your insults to yourself. By the way, the particular employee did get fired for his actions not just with myself but with others too. I have recieved this information from the District Manager. Still I will not expose myself to a business that allows these things to happen. I still have my original "Showtime Video" cards and never recieved the "Movie Gallery" member cards. Maybe that is because there never was a contract with Movie Gallery after they bought out Showtime Video don't you think? Movie Gallery to me is still a ripoff!
Gerald
Silver City,#3Consumer Comment
Tue, August 23, 2005
To L - Cityville, Colorado, U.S.A. I called the Police not the other way around. I had no contract with Movie Gallery but was held to a contract that I asked to be produced with my signature on it. No contract was provided. You need to get the facts before you rebutt, or at least read the complaint through. Your expalination of late charge costs was not really the point of the complaint, it was the fact that I was charged a late fee that was unreasonable in comparison to other similar businesses in my area without a contract or notification. There were several wittnesses to the occurance and they also explained to the police the rude actions of the Movie Gallery employee. I did not yell or hollar as you state, I was on the recieviing end of the abuse. The Movie Gallery in my area is hurting for business. Makes you wonder why, does it not? I have never gone back to Movie Gallery and I know many other folks in the area that have desired to do business with other companies as well, of course for their own reasons. I believe that unless you have first hand knowledge of this particular Movie Gallery that you should keep your insults to yourself. By the way, the particular employee did get fired for his actions not just with myself but with others too. I have recieved this information from the District Manager. Still I will not expose myself to a business that allows these things to happen. I still have my original "Showtime Video" cards and never recieved the "Movie Gallery" member cards. Maybe that is because there never was a contract with Movie Gallery after they bought out Showtime Video don't you think? Movie Gallery to me is still a ripoff!
Gerald
Silver City,#4Consumer Comment
Tue, August 23, 2005
To L - Cityville, Colorado, U.S.A. I called the Police not the other way around. I had no contract with Movie Gallery but was held to a contract that I asked to be produced with my signature on it. No contract was provided. You need to get the facts before you rebutt, or at least read the complaint through. Your expalination of late charge costs was not really the point of the complaint, it was the fact that I was charged a late fee that was unreasonable in comparison to other similar businesses in my area without a contract or notification. There were several wittnesses to the occurance and they also explained to the police the rude actions of the Movie Gallery employee. I did not yell or hollar as you state, I was on the recieviing end of the abuse. The Movie Gallery in my area is hurting for business. Makes you wonder why, does it not? I have never gone back to Movie Gallery and I know many other folks in the area that have desired to do business with other companies as well, of course for their own reasons. I believe that unless you have first hand knowledge of this particular Movie Gallery that you should keep your insults to yourself. By the way, the particular employee did get fired for his actions not just with myself but with others too. I have recieved this information from the District Manager. Still I will not expose myself to a business that allows these things to happen. I still have my original "Showtime Video" cards and never recieved the "Movie Gallery" member cards. Maybe that is because there never was a contract with Movie Gallery after they bought out Showtime Video don't you think? Movie Gallery to me is still a ripoff!
Gerald
Silver City,#5Consumer Comment
Tue, August 23, 2005
To L - Cityville, Colorado, U.S.A. I called the Police not the other way around. I had no contract with Movie Gallery but was held to a contract that I asked to be produced with my signature on it. No contract was provided. You need to get the facts before you rebutt, or at least read the complaint through. Your expalination of late charge costs was not really the point of the complaint, it was the fact that I was charged a late fee that was unreasonable in comparison to other similar businesses in my area without a contract or notification. There were several wittnesses to the occurance and they also explained to the police the rude actions of the Movie Gallery employee. I did not yell or hollar as you state, I was on the recieviing end of the abuse. The Movie Gallery in my area is hurting for business. Makes you wonder why, does it not? I have never gone back to Movie Gallery and I know many other folks in the area that have desired to do business with other companies as well, of course for their own reasons. I believe that unless you have first hand knowledge of this particular Movie Gallery that you should keep your insults to yourself. By the way, the particular employee did get fired for his actions not just with myself but with others too. I have recieved this information from the District Manager. Still I will not expose myself to a business that allows these things to happen. I still have my original "Showtime Video" cards and never recieved the "Movie Gallery" member cards. Maybe that is because there never was a contract with Movie Gallery after they bought out Showtime Video don't you think? Movie Gallery to me is still a ripoff!
L
Cityville,#6Consumer Comment
Fri, March 25, 2005
You have problems if you take things to this extreme. I work at a movie gallery. And the manager would NOT have called the police & demanded you leave unless you were threatening & hollaring. Actually movie gallrey has a better deal. Because when it rerents to you for five days you are NOT getting charged by the day. You have five more days. That means the movie is about 4 divided by 5 = 90 cents per day of late fee. And you can choose to keep it five more days or turn it in the next. So, you didn't know it changed to "movie gallery" & that the policy had changed. Now you do, & it only cost 35 dollars. How much do you spend on coffee, fast food etc a year, or gas. 35 is nothing compared to other prices. You didn't have to pay the fee either. You could have just rented somewhere else & not paid 35 until you wanted to continue your account with them. They don't charge you if you bring the movie back & don't rent again. At my store, I prolly would have discounted your late fees by half since you weren't aware & then I would have written a note on your account that you are aware of the changes & late fee policy. But you have to realize, there are plenty of customers that try to lie there way dishonestly out of late fees. At any rental store. And there has to be some kind of policy & rules to deal with it. Hollaring & threatening people will NOT help you. It makes a fool of you, & leaves the cashier extremely pissed off at you, which might make them decide not to help you out. Obviosly you followed that path because, the police were called on you. It seems to me you have, perception problems & blow things out of proportion.