Websupport
Montreal,#2UPDATE Employee
Thu, July 17, 2008
Hi there, We are a third party company that handles the technical and billing issues for over a thousand different websites. We are not the company that you signed up with. We only offer support for the company and follow the guidelines that the company itself has given us. Our contact information is on the support page in your members area, in addition to this, the telephone number is also on your credit card statement. if you have any technical or billing issues, please feel free to contact me through email or telephone in and speak with a representative for any issues. To make the process easier for you, please have your 21 digit Order ID, the email address or the telephone number that you put on your account ready so that we can easily find your account and assist you. Email: [email protected] Telephone: 1-888-448-6880
Angelo
Victoria,#3Author of original report
Tue, July 17, 2007
A further development: Their phone number has been removed from all web sites. It says they are open from 7am to 7pm "Easter" time and has a picture of a lady with a telephone headset, but there is no longer any phone number to call, not on any of the sites. I tried calling them the day I first signed up, to try and cancel, and got an after-hours message. That was only 3 days ago. This morning I thought I would try again, but the phone numbers are gone. And, by the way, all the support pages still show the "page not found" messages that I reported yesterday.
Angelo
Victoria,#4Author of original report
Tue, July 17, 2007
Today I got an e-mail saying that my request for a refund had been answered, but the e-mail did not contain my reply. Instead it had a URL which it said would give me my reply. The letter began like this: Dear Customer, Thank you for contacting our support team. Your request has been answered. To view your response, please click the following link: click here to view response http://cstool.marketengines.com/site/Ticket/Security/TicketPage.aspx?re questID=6283f4ee-e389-461c-8b50-b321dce11808&userID=d7482da0-c2ca-4647-8 839-b05a988e3104&actionID=1 You can try the URL yourself - that is a cut-and-paste of what I actually received. The URL had a red circle with a line through it (the universal symbol of negation) and said in bold letters, "No access!" That's my answer. I went back to the musicformembers.com web site to see if an answer was posted there. Just like last time, I got a Microsoft IIS error page telling me the page could not be found. Ever since about an hour after I first posted my request for a refund, every time I try to post another query or check the status of my prior query, this error page is all I get. I also tried clicking on their "Billing Portal" option which brings me to marketbill.com (another one of the same group's web sites, identified by the "7am to 7pm EASTER time" tech support hours). I entered my e-mail address and my postal code, it showed me the two items for which I had been billed, and when I clicked on the "info" links for each of the items I got the same Microsoft IIS "page not found" error. This is such a badly concocted scam it just makes me continually amazed and furious with myself that I actually fell for it. I hope all this info helps some else avoid this rotten experience and waste of time.
Angelo
Victoria,#5Author of original report
Tue, July 17, 2007
I had put "mp3-freebies" in my original title, but it is without the "s." I correct it here for search purposes.
Angelo
Victoria,#6Author of original report
Sat, July 14, 2007
I went looking into marketbill.com some more -- this is the site that opens when you click on their "Self Service Portal." I clicked on Contact Us and guess what I saw: "Opening hours: Every day from 7AM to 7PM - Easter Standard Time" Easter time again. And "Opening hours" sounds a tad strange, too, now that I think of it. All the sites I've mentioned have the same wording.
Angelo
Victoria,#7Author of original report
Sat, July 14, 2007
I said the FAQ was different if you went to www.mp3-freebie.com versus mp3-freebie.com without the "www" but that wasn't quite right. It is not the "www" that made the difference I saw but the presence of "v5" in the URL. Compare the FAQs at: http://mp3-freebie.com/faq.asp?d= versus http://mp3-freebie.com/v5/faq.asp It is the "v5" that's different. The "v5" portion of the URL is included in the link from mp3review.info. When you go to the site yourself you would not normally put the "v5" in there. So the mp3review.info site sends people to a "special" FAQ page that contains the language that more clearly and emphatically represents that you will be receiving "music, MP3s, videos, and software" directly from the mp3-freebie.com site.