- Report: #1182947
Complaint Review: Mr. Nutrition - Humble Texas
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Author Confirmed
Why?
Mr. Nutrition
5311 Fm 1960 Road East # G Humble, 77346 Texas, USA
Phone:
281-812-1116
Web:
www.shopmrnutrition.com
Categories:
Business Rating:
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Mr. Nutrition Promised refund on 8/31/2014. Now Refusing to Refund Because of my BBB complaint made on 9/30/2014. Humble Texas
On July 20, 2014 my husband and I order supplements from www.shopmrnutrition.com in the amount of $59.99. We paid via Paypal. Weeks go by and we have not received an update. We sent emails to [email protected] to get a status of our order numerous times ( July 26, July 29 and August 4) with no response, we also tried calling the (281) 812-1116 number listed on the website and it would ring straight to a full voicemail. On August 8, 2014 we were able to find this business on Facebook and message the owner (assuming), he informs us that they really don't have the supplement that we ordered in stock (even though the website says they have it in stock) and he will be receiving a new shipment in a week. Which was fine, we were just glad we heard back.
We communicate via Facebook now. August 18, 2014 we don't hear back. August 28, 2014 we are informed that the new shipment hasn't came in and if we wanted a refund we could get one. August 30, 2014 We inform them that we want a refund. The business agrees to the refund the next day. September 15, 2015 there was no refund activity on our Paypal account, so we message Mr.Nutrition on Facebook again regarding the status of our refund. They reply that they thought they submitted a refund and they are doing it now and to give it a few days.
September 30, 2014 still no refund, we message again on Facebook and they state that it should have gone back on our credit card. We reply that it should have went back on our Paypal account. The business replies, "yea i can't see all that when they pulled it they just pulled one lump sum that went back to a few people." Its safe to assume this business is incompetent. Paypal is unable to dispute because its been over 45 days since purchase date. We honestly thought that this business was honest especially since we were directly messaging them. We've been more then patient. We have all attempted correspondence saved.
UPDATE. On October 8, 2014 I message the company to see about the status of my refund. He ignores my questions and asks if I made a complaint to the BBB. I informed him that I did and that I've given him ample time to resolve the issue. I asked numerous times about the status of my refund and he continues to argue with me and is now refusing to give me a refund since I wrote the BBB. This whole conversation is documented. Apparently, this is how to run an honest business. Such a respectful way to treat veterans.
