- Report: #256041
Complaint Review: MSI Merchanst Services - New Providence New Jersey
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Author Confirmed
Why?
MSI Merchanst Services
890 Mountain Ave New Providence, 07974 New Jersey, U.S.A.
Phone:
800-8901510
Web:
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MSI Merchanst Services ripoff dishonest fraudulent billing New Providence New Jersey
We closed our business in November 2006 and contacted all of our vendors/suppliers. All were very gracious and accomodating, so we thought. Every month we kept having a minimum fee of approx $35 withdrawn from our bank account from MSI. We couldnt quite understand since we fulifilled our contract with them and the business was closed. We called every month, sent faxes with confirmation receipts, emails with read receipts and even had customer service people confirm our phone calls and contacts yet they still kept withdrawing the money. It finally came to a heda today when my wife had enough and called again this time threatening legal action. After verbally harassing my wife, the supervisor laughed at her, told her the account was closed, refused allrefunds and hung up on her. When she tried calling be back, she was placed on 'terminal hold'. We are quite upset and want a refund and now do not know how to proceed. They should return approx $245 to us and we would like to seek and action against them that we can. I've heard others having similar issues with this joke of a company and we arent sure if we should call a lawyer, the police or even ASA AARONS.
Brad
West ORange, New Jersey
U.S.A.
Brad
West ORange, New Jersey
U.S.A.
1 Updates & Rebuttals
Brad
West ORange,New Jersey,
U.S.A.
we contacted our attorney
#2Author of original report
Thu, June 21, 2007
After filing this report, we contacted our attorney and he advised us to call the state attorney generals office, file fraud with our financial institution and even file a police report with the local authorities. We are dumbfounded as to how any company would let their reputation get tarnished over $245. We are terribly upset and disappointed and hope that this report will prevent anyone from ever considering using MSI services again.
