- Report: #947621
Complaint Review: Musca Lawfirm~ Orlando Fl - Orlando Florida
3 Updates & Rebuttals Read More About : Musca Lawfirm~ Orlando Fl
Reported By:
Faith912 -
North lauderdale, Florida, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Musca Lawfirm~ Orlando Fl
4767 New Broad St Orlando, 32814 Florida, United States of America
Phone:
4074433729
Web:
http://www.muscalaw.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Musca Lawfirm~ Orlando Florida John Musca Musca Law~ Orlando, Fl Mark Menser Orlando, Florida
Report Attachments
REVIEW UPDATE: May 29, 2018: John Musca remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. John Musca is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, John Musca has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, John Musca has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever John Musca remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].
Ripoff Report Verified™ REVIEW:
EDitor’s UPDATE: Positive rating and recognition has been given to Musca Law, P.A. for its commitment to excellence in customer service.
Ripoff Report's discussions with Musca Law, P.A. have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Musca Law, P.A. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Musca Law, P.A.'s principal, Mr. John Musca, indicates that the benchmark of his firm is to make every client accused of a crime feel like they are the only client the firm represents. To this end, Mr. Musca recognizes that proper communication with clients is pivotal and one of the most distinguishing features of the firm is that the attorneys are always available, accessible and accountable. Mr. Musca remarks, "We are not regular work hour lawyers. Unlike most firms which close their doors at 500 p.m., we are available to our clients night or day, weekends, holidays, you name it. Since so much is hanging in the balance for those accused of crimes, such around the clock availability is key to ensuring that clients are comfortable and confident through each and every phase of their defense.”
In becoming a client, for instance, each one is invited to contact Attorney Musca anytime with their concerns or questions. He also requires the attorneys in the firm observe the same practices of availability and responsiveness. One of the things Ripoff Report learned in the course of its review is that typical client feedback reads, "Musca Law truly communicates all aspects of their clients' defense in a timely and professional manner. Mr. Musca is a 'man of his word', and we are pleased with the level of care and attention to detail that he, along with his attorneys, continue to demonstrate daily with their clients. The firm, in most instances, far exceeds the expectations of their clients because they do exactly what they say they are going to do by delivering first class legal representation.”
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Intro
The information provided in this report is based on comments made by John Musca, Harley Brook, and Rebecca Sonalia during an onsite inspection held by a third party verification company with no biases toward Musca Law.
Musca Law is a law firm composed of multiple attorneys with over 100 years of combined experience, "we offer aggressive criminal defense to clients that are accused of crimes, under investigation for wrongdoing, and criminal activity. We represent those accused of these offences in all state courts within the state of Florida.”
Their clientele is mainly developed through searches conducted on the internet, or inquiries made in person. Musca Law makes sure that an Attorney is always available to address whatever questions or concerns a potential client may have about their services. After the initial contact is made clients can expect, "immediate action in the sense that we mobilize our resources on their behalf, and we deploy our resources in starting to work on their case right away. We maintain that level of commitment and dedication throughout the pendency of the case until the case is resolved completely.”
MUSCA LAW, P.A. CUSTOMER CARE
During the onsite interview, John Musca and his fellow attorneys Harley Brook, and Rebecca Sonalia, were asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Brook explained that working in the criminal defense industry leads to having a clientele with a certain level of expectations that may or may not be realistic to their situation. Ms. Sonalia went into greater detail about an individual client's experience, "A particular client wanted to make some of the legal decisions regarding her case against our advice. We could have minimized the effect of this event on her life, but she was focused on one thing and essentially forced us into a direction that we did not think was in her best legal interests.” Mr. Musca went on to add, "we specifically resolved it by offering ourselves and our services available to her for any purpose going forward. We remained on the case during a time after her case was resolved for the purpose of helping her with her probation and helping her with anything else she needed. That’s going the extra mile following up well after our legal responsibility had been concluded.”
Superlawyers
Mr. Musca described that their standard practice for follow-up after a complaint is to stay in touch with the client in order to ensure customer satisfaction, "in any way possible we go above and beyond. Each and every client we take in has my personal cell phone number. I make myself available 24 hours a day 7 days a week. I also make sure after the complaint is resolved that they continue to have access to my phone number for any and all questions, concerns, or issues that may arise as a result of our representation.”
When asked to comment on complaints posted on Ripoff Report's website Mr. Musca assures future clients that Musca Law has their best interest in mind. It should also be noted that Musca Law is a well accredited law firm, "We enjoy an A+ rating with the Better Business Bureau which is the highest rating offered for that organization. We have enjoyed that rating for the past five years. In 2012 I was rated by a well-respected organization called Super Lawyer, which is a designation reserved for the top 2.5% of all criminal defense attorneys in the state. For the past four years I have been selected as the top 100 trial lawyer by the National Trial Lawyers Association of America. With the independent lawyer rating service called AVVO I have a perfect 10 rating. These ratings come from observations, high ethical standards, professionalism, client satisfaction, and reviews.”
When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Musca stated, "we now have an attorney who works directly with me as the owner in addressing complaints in a timely manner before they go forward. That type of hands on approach and immediate response to their concern is critical. This is especially true when they’re charged with criminal offences, in some instances their life hanging in the balance.”
Musca Law is pleased to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Musca further explains by stating, "we have intensified and elevated our level of commitment to client satisfaction and service.”
The Musca Law Team
MUSCA LAW, P.A. / STATEMENT FROM THE ASSOCIATE ATTORNEY HARLEY BROOK
Mr. Brook reinforces this notion by remarking, "When we take on a client, we take on a partner. To the extent that a client communicates with us, and shares their concerns, we will absolutely make sure we address each concern timely and effectively as we would if the client was an actual partner of our firm.”
Musca Law, P.A.'s employees and associates value the reality of being a part of a solid team of experienced and qualified criminal defense practitioners with over 100 combined years of experience. Musca Law, P.A. takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Attorney John Musca is truly a pleasure to work for. He is constantly asking for feedback from us on how we can improve the work environment, and how the attorneys can more effectively represent their clients. Unlike most successful attorneys, he is not above "self reflection" and is continually evaluating office policies and procedures to improve the overall experience for the client.”
Ripoff Report was pleased to learn that Musca Law, P.A.'s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
In summary, after our review, which included discussions with Mr. Musca and Mr. Brook, Ripoff Report is convinced that Musca Law, P.A. is committed to quality delivery of services resulting in total client satisfaction.
The Presumption Of Innocence
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
Importance Of Experience
Getting Your Case Dismissed
Recent Case Results
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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Musca Lawfirm~ Orlando Florida John Musca Musca Law~ Orlando, Fl Mark Menser Orlando, Florida
I am a mother who has recently found herself homeless with two kids, since my fiance had been picked up by immigration. My fiance has been detained and I was told to do my best to hire a lawyer. I contacted Musca Law in Orlando Florida and I was told to pay them 2000.00 and they will help me. I had to borrow the money in the hopes that they would be able to help in lowering my fiance's charges which will release him from the detention center. I could only pay 1500.00 and they said well, we will do research and see what we can do from there.
I waited a week and he had no information for me, and began asking me redundant questions. Three weeks later no call again, so I called, after being given the run around and me having to remind him of my case he tells me "oh, yea there's nothing we can do sorry when will he be deported?" I was stunned by his response so I asked him did you contact the courts where is the research that was done. He said he threw it away.
I told him I'm homeless with a infant and a teen, is there any money left from the 1500.00 he said no, we used it all. I asked for a copy of the research so that I can try and see what else can be done and he told me oh give me a few days I will call you back and have the info. I waited he never called I called again, and I said I don't know anywhere you can go and spend 1500 and have nothing to show for it. He laughed. The main lawyer I dealt with is Mark Menser. My family and especially my kids can use that money to get real help. I found out through other lawyers and legal aids that I can get help for him and what can be done. Now this lawyer obviously did no research and just took my money.
3 Updates & Rebuttals
Faith912
North lauderdale,Florida,
United States of America
The End of The Story.
#2Author of original report
Sun, November 18, 2012
Thank you Mark Menser for leaving a rebuttal. Your false accusations of me have been duly noted. If you had done your research would have never of left such a ridicules, yet highly imaginative rebuttal. Since defending myself to a liar is a waste of time. I will leave you with one of my favorite quotes from Winston Churchill.
"The truth is incontrovertible, malice may attack it, ignorance may deride it, but in the end; there it is." ~ Winston Churchill
You can say what ever lie you chose about me and my fiance, but in the end you will have to face the consequences of your actions and accept the truth.
By the way, your little sad praise to yourself at the end of your rebuttal was most amusing, 36 years being a criminal lawyer, and you're verbally attacking and slandering a person who went to you for help. That can't possible be the making of a respectable lawyer.
mark menser
naples,Florida,
United States of America
The rest of the story
#3UPDATE Employee
Wed, November 14, 2012
I was not going to dignify the false report until the follow-up was submitted. The truth is as follows:
1. The complainant contacted us because her boyfriend (and father of her newest child) was being deported. She asked us to see whether we could gain his release by challenging an unrelated state conviction. (She and her boyfriend had been involved in drug dealing).
She hired us to research whether he had a case, and to give her an opinion. Nothing more. We explained that we could not and would not file any petitions on behalf of her boyfriend without his authorization. We were simply providing HER with an opinion.
2. The boyfriend received a very favorable plea deal from the state, avoiding prison, and at no time expressed any interest in withdrawing his plea or going to jail (which would result in his deportation anyway). He never appealed from his conviction or sentence. Regardless of any proceedings in the State Courts, "Romeo" is an illegal alien and a drug dealer who would not be released from federal custody evenif a state court, for reasons unknown, set aside his plea deal.
3. Research into the case found no basis for challenging his voluntary plea.
4. The Complainant was fully advised of all this in a lengthy personal phone conference. She insisted that a state-court judge told her that he could fix things and obtain Romeo's release from federal custody (complete nonsense and a lie).
5. Two months after we closed this file the Complainant called demanding a refund because we did not file a lawsuit. We were threatened with phony complaints that would ruin our reputation unless we provided a refund. She was upset that her boyfriend was leaving the USA and sticking her with supporting the baby. The catalyst was an apparent problem meeting her rent. The call came while the attorney was out of town , in a jury trial in a major case in federal court in another city. The attorney could not interrupt the trial to return an extortion call.
6. The Complainant said that she had spoken to other law firms who claimed she had a great case (but would never name these alleged law firms).
7. When we did have the phone conference the Complainant admitted it was a shake-down but felt that people would pity a "mom" and naturally fault the lawyer. We were given the opportunity to buy-off this complaint.
7. Not once have we heard from the boyfriend , who apparently has no interest in what his ex-girlfriend is doing.
8. We are truly sorry that the Complainant got herself into a jam , and she is stuck with a baby and a vanishing boyfriend, but her frustration should be directed towards him. It is not our fault she is in trouble.
9. Mark Menser has an outstanding record of 36 years and he carries an AV-Rating. The complaint filed herein is pure libel., and it is unfortunate that his reputation should be smeared in this manner.
Faith912
North lauderdale,Florida,
United States of America
Musca Law Firm ~No integrity~ Update
#4Author of original report
Wed, October 17, 2012
Update: Musca Law Firm, Orlando Fl
On October 5th, 2012 I was contacted by the Musca Law Firm. They set up a phone conference with Mark Menser and John Musca . I was able to explain to John Musca what I experience dealing with Mr. Menser. And then Mark Menser got to explain his part. Mark Menser spent most of his time speaking down to me, calling me a lair and accusing me of playing some sort of game. John Musca was upset because he felt that I should have came to him before making a post on the Ripoff Report. He even told me he will not refund my money because I made a report on this site. So John Musca is punishing a displaced (homeless) mother who has two children to care for one of which is an infant.
Here's the thing, If I'm an employee of any place and a customer is upset with me and leaves an irate conversation stating that they will go over my head because they are upset with my services. You bet your life I'm calling them back right away and I'm contacting my supervisor. Now this is not a store that i purchased a crappy product from this is a law firm I went to , to ask for help. There are no set guide lines on how to handle this situation if my lawyer is Mark Menser then thats who I need to speak to. Mark Menser never called me back and when both John and I asked him why all that could be heard was crickets. He's a grown man and all that i ask for was the report /something to show for the 1500 i spent there or refund my money because obviously you did nothing. He said that some of the things I had said were true and some were lies. I don't need to lie or over-exaggerate all I have to do is tell the truth. Mark Menser was disrespectful to me throughout the entire conversation. He did not and does not care or have any remorse for his actions. I am greatly disappointed in this law firm. If you are in a desperate sitution fighting for your loved one don't go to this law firm they only care about lining their pockets with your money. My fiances case is simple and all that needs to be done could have been done months ago. There is no integrity at this law firm. I don't want anyone to be in my situation and to be spoken to the way that I was spoken to and treated as if I'm not human. At times they made me feel like I could be intimidated because I am a woman. This is not the 1950's no woman should be spoken down and treated that way. I would have respected them more if he called and apologized and refunded all of my money without offering me his services again. Then I would have had a positive update and conclusion to this situation. However near the end of the conversation John Musca said that he does care about my situation and I will be contacted on Monday (October 8, 2012) to see how we can resolve the situation. John Musca then proceeded to put me on hold while he ended the call with Mark Menser and the Parallegal who assisted the call. This was his exact words. "Now I know who you are. Find a way to take down that report." He spoke in a very threatening way. I guess this was meant to intimidate me. Again I guess John Musca not only likes to punish a mother in bad situation, but threaten her too. Great morals!
Monday came and went it is now October 17th, and no one has called. So again I gave this law firm ample time to contact me, and they have chosen not too. They have poor communication skills, no ethics, no integrity. Do your due diligence and find a respectable lawyer. I have hired lawyers in the pass and never had this problem. They were respectable and they did as they said they would do and when the case was over they sent me a report stating how many hours they work on my case and any information that may have been important for me to know. I never recieved anything from Mark Menser just a laugh when I asked where would you go and spend 1500.00 and have nothing to show for it?
To say I'm just disappointed is an understatement. I feel like a rape victim after dealing with The Musca Law Firm.
