Complaint Review: MVA360 - Cornelius North Carolina

Virtual Tour Packages Standard Virtual Tour Package Price 90.00 Photographer Pay Rate $ 40.00 5 Virtual Images Up To 10 Still Photos Deluxe Virtual Tour Package Price 105.00 Photographer Pay Rate $ 45.00 7 Virtual Images Up to 15 Still Photos Premium Virtual Tour Package Price 120.00 Photographer Pay Rate $ 50.00 10 Virtual Images Up to 20 Still Photos Photographers are paid for work completed from the 1-15th and 16th-30th of every month. Hey LaWanda, I got the photos. It will be late this afternoon before I can go through the photos. I will give you a call late today and go over everything with you. Thank You Todd Hill www.mva360.com [email protected] 1-866-MVA-0360 -------- Original Message -------- Subject: Checking on the status of the photos I sent From: La Wanda Date: Tue, December 19, 2006 11:22 am To: [email protected] Hi Todd I have been trying to reach you by phone but I have not been able to reach you I wanted to know had you received the photos and to talk to you about the out come can you please contact me. La Wanda Dear Todd, I have emailed your company 2 times regarding my virtual tour and have not gotten ANY response--your photographer has not even been paid!! What is going on? These pictures were taken prior to Christmas--I was there --where is my virtual tour and copy for displays?? Why do you not contact your supposed clients? I'm sure you all ready took payment from my charge account. Just today, I called you- 12-28-06 and so did your photographer!! Can't you have the decency to return my emails or calls? This is not the first time I have emailed you and your company!! This is the 3rd time!! Perhaps you or them better have someone on call if you are gone. My sellers want to see resutls from me & I counted on YOU!! I will never refer you or your company to any agents that I have contact with!! If you are going on vacation, please have the decency to tell me so I can tell my sellers that their virtural tour will not be forthcoming. I really would have used the co. I did business with prior if I had known it would take this long.!!!!!!!!!!!!!!!!!!!!! Attention All MVA Photographers. Please note changes below for 2007. If you have any questions, please feel free to call anytime. Pay Process: Starting Jan 15th, all photographers will be required to email our office a completed invoice filled out by the photographer. We have attached a blank invoice so that you may use. Photographers will be required to submit these invoices to our office by ether email or fax. Please include only tours that are upload to the FTP server between the dates of 1-15th and 16th- end of month. Once we receive your invoice, MVA360 will have a direct deposit processed to the account that you have provided. The direct deposit will be completed within 5 business days after you have submitted your invoice. Work Orders: Photographers are required to contact agents within 24 hours of the date of the order. Photographers are required to reply to all work orders and simply type received in the email. This will confirm that you have received the new work order. Still Photos: Photographers are required to email all still photos directly to the agent within 24 hours. Please resize photos to 1024x768 resolutions before you email photos to agent and before you upload your pictures to the FTP Server. FTP Server: We have now set up a FTP server for all photographers to load their folders to. You may login to the FTP Server If you do not have your login name and password, please email us and we will make sure one is provided to you. Once you have loaded folders to the FTP server, please email us and let us know that you have upload folders. Email Account: please use your @mva360.com email account for all correspondence with agents. Thank You Todd Hill www.mva360.com [email protected] 1-866-MVA-0360 My Virtual Agents 10950 Shelly Renee Dr. Cornelius, NC 28031 Phone 704-340-2022 Fax 877-483-8914 Email: [email protected] Web: www.myvirtualagents.com Photographer Paid Work Orders BILL TO: Photographer Name La Wanda QUANTITY AGENT DESCRIPTION PACKAGE TOTAL Maryann (1)Virtual Tours Deluxe $45.00 Darlene (5)Virtual Tours Standard$40.00 Total Owe For Work Done $245.00 I recieve all this information but Never A Pay Check As Of Yet