Ana
Doral,#2UPDATE Employee
Wed, November 10, 2004
How to Get A Refund From My Diet Patches.com It has come to our attention that our credit card processing company has been extremely slow in crediting back customers waiting for their refund. We apologize and are sorry for any inconvenience this may have caused. We take full responsibility for these errors and will do everything in our power to ensure you get your money back. If you have asked for a refund and have not seen the credit on your statement, please send an email to [email protected] -- Please include your name, telephone number, full address, and you will be contacted within 48 hours to make sure your refund request gets processed. All refund requests will be honored & will happen within 14 business days from the day we get your full contact information. Our company applauds Rip-off Report and their commitment for helping customers. Without them we would have never known that there were customers still waiting for their refund to get processed. Thank You Rip-Off-Report for your assistance!
Lela
Milwaukee,#3Consumer Comment
Wed, November 10, 2004
I to complained about this place and to date I received some of my money back, but not all of it. This was the response that somone posted to my complaint.... Rebuttal REBUTTAL employee Submitted: 11/9/2004 3:48:19 PM Modified: 11/9/2004 10:52:03 PM How to Get A Refund From My Diet Patches.com It has come to our attention that our credit card processing company has been extremely slow in crediting back customers waiting for their refund. We apologize and are sorry for any inconvenience this may have caused. We take full responsibility for these errors and will do everything in our power to ensure you get your money back. If you have asked for a refund and have not seen the credit on your statement, please send an email to [email protected] -- Please include your name, telephone number, full address, and you will be contacted within 48 hours to make sure your refund request gets processed. All refund requests will be honored & will happen within 14 business days from the day we get your full contact information. Our company applauds Rip-off Report and their commitment for helping customers. Without them we would have never known that there were customers still waiting for their refund to get processed. Thank You Rip-Off-Report for your assistance! Ana - Doral, Florida U.S.A. When calling the customer support center as the both of you did I to was told to e-mail their credits department. The only difference I I was able to get through to them. I have added some other means of trying to get to in contact with them. Good Luck!!! This was one of the e-mails I sent them: Date: Fri, 22 Oct 2004 02:53:30 -0700 (PDT) From: "Lela" View Contact Details Subject: RE: regarding refund To: "MDP - Credits" , [email protected] I still haven't recieved my refund today (10/22/04) is now a month since I cancelled my order and have been waiting since 9/22/04 for my refund that has not come through. How much longer am I expected to wait and please do not respond with the same message that you have with the last 2 e-mails I have sent you asking for my refund. According to the last few responses from your department you have manually run my refund (2 times now) and stated the merchant was behind. How behind is he??? This is way too long to wait for a refund. Here is a fax number I found for them Fax: 1-800-466-5014 and here is an address I found for this company - Diet Systems of America, Inc. SJO-85340 1601 NW 97th Ave. Doral, FL 33172 I hope this helps.
KATHIE
SAVANNAH,#4REBUTTAL Individual responds
Mon, November 01, 2004
I TOO, ORDERED FREE SAMPLE OF DIET PATCHES FOR 2.97. I DID NOT READ ALL INFORMATION. I RECEIVED AN EMAIL THANKING ME FOR MY ORDER. I TRIED CALLING NUMBER LISTED, WAS TOLD THEY WERE NOT TAKING ANY NEW ORDERS. I FINALLY GOT THROUGH IN AUGUST, SENT PATCHES WITH LETTER CERTIFIED ON SEPTEMBER 10, 2004. I HAVE RETURN RECEIPT. I TRIED CALLING SEVERAL TIMES AFTER SEPTEMBER 10. COULD NOT GET THROUGH. I RECEIVED MY RETURN RECEIPT SHOWING ITEM SIGNED FOR BY KATIE (LAST NAME COULD NOT BE RECOGONIZED. I CALLED AGAIN, AND AGAIN. FINALLY ON OCTOBER 28, I GOT THROUGH SPOKE TO EDDIE, HE TOLD ME TO EMAIL [email protected]. MAIL WAS UNDELIVERABLE. I HAVE A CUSTOMER NUMBER. I AM TRYING AGAIN TODAY TO GET THROUGH. I WILL SEND ANOTHER LETTER WITH COPIES OF CERTIFIED RECEIPT, WITH NAMES OF PEOPLE I SPOKE WITH TO THE BETTER BUSINESS BUREAU. THIS IS HORRIBLE, MY RESPONSE WAS THERE WAS AN ERROR IN ISSUING MY REFUND. HOWEVER THERE WAS NO PROBLEM IN CHARGING AN AMOUNT TO MY CARD. SOMETHING NEEDS TO BE DONE. I AM A CANCER PATIENT IN REMISSION FROM LIVER CANCER, I CAN NOT TAKE ANY DRUGS, EVEN NATURAL. WHAT CAN WE DO? IF WE CANNOT GET A REAL PERSON ON THE PHONE, THEN IF WE DO, THEY DO NOT TELL THE TRUTH, GIVING FALSE EMAILS AND SUCH.