- Report: #1410006
Complaint Review: My4ksolutions LLC - Louisiana
Reported By:
Carol -
Clinton Township, Michigan, United States
Submitted:
Updated:
-
Author Confirmed
Why?
My4ksolutions LLC
Louisiana, United States
Phone:
855-624-3102
Web:
wrinklecouture.com
Categories:
Business Rating:
(0)
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My4ksolutions LLC I was offered a free trial of the wrinkle couture and eye serum for just the cost of shipping and handling.
On 8/21/17 they deducted $4.95 and $5,95 abd sent me the trial product, or so that's what I thought. On 9/04/17 they did an automatic deduction out of my account for the amount of $92.92 and $89.95. This was exactly 2 weeks from the first deduction. With the time for shipping, I didn't even have the 2 weeks to try the product and see if I liked it. So thinking that the last deduction from my account was to send another shipment of product. I wait until 30 days later and still no product. So on 10/03/2017 at 9:30 a.m. EST I called the number that was listed on my bank account entry for their deduction. A woman answers the phone as a Customer Service representative. I began my conversation by inquiring about the charge on 9/04/17. It was at that time that she explained to me regarding the charge covering the cost of the product that was shipped on 8/21/17.
I then asked for my account to be cancelled upon which I was told that $92.92 was already charged to my account for the next 30 days, although I was not yet charged for the $89.95. The charge of $92.92 posted on my account on 10/04/17. I was also told that it was too late for me to get my $92.92 refunded because it was already charged. I asked for them to reverse the charges. Her customer service consisted of repeating the story of how I signed up on 8/21/17 and so on and so on. I asked that no product be shipped to me and that the charges be reversed. Again she repeated her rehearsed speech. So I asked to speak with a supervisor or manager. Again, she repeated her rehearsed speech. Since I was not getting the satisfaction of speaking with some one with some type of authority or decision making ability, I asked if I should have my lawyer get involved. At that point she repeated he speech again and that was basically it. I proceeded to tell her that if any product was sent to me that I would be returning it without opening at their cost for shipping. She then ended the phone call.
So yesterday (11-1-1) I check my bank account and the $92.92 was not reversed and posted to my account. I called the company back. I explained to the Customer Service rep that my funds were not reversed and that I had also not received any product for the money that they deducted. She explained to me that I had signed up for a subscription and in order to have had that money reversed I would have had to call on 10/03/17, but that I had called on 10/04/17 in order to not be charged. Okay so I try asking her questions and she starts to explain to me the whole story again right from the beginning again just like the first rep I had talked to. So I ask her to stop so I can ask a question and she tells me that she notices based on my last call that I need to have my lawyer and my bank call so she can explain to them the details.
So what they are telling me is that I am not going to get anything for my money period. This company has one hell of a scam going. I have worked with subscriptions before and never had this kind of problem. What it tells me is that their product is not good enough to stand behind it.
