- Report: #927675
Complaint Review: mybullfrog.com - tolleson Arizona
Reported By:
frustrated -
tolleson, Arizona, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
mybullfrog.com
tolleson, 85353 Arizona, United States of America
Phone:
623-474-7562
Web:
mybullfrog.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
mybullfrog verizon sold refurbished phone as new phone tolleson, Arizona
Bought a new phone from verizon, wake up alarm did not work, took phone back within 14 day warranty deadline. Salesagent pressed a in a few numbers and said to try it again . Whent back 2 moore times cause would not work proprerly, each time was sent home to try it again. Finaly on 4th return I requested a new phon per their warranty caontract, they refused because it was passed their 14day return policy. Contacted mybullfrog.com as I was told to per customer agent, had to leave message with Help desk at mybullfrog as they would not let me speak with a supporvisor. M ade contact with them 2 times, and it has been 2 months and still no return phon call. Got back responce from rebate center and was refused 50$ rebate because phone was a refurbished phone and not a new one.
1 Updates & Rebuttals
Mybullfrog.com
United States of AmericaPlease contact us directly
#2UPDATE Employee
Thu, August 16, 2012
Dear Frustrated Customer,
Mybullfrog.com apologizes for your inconvenience and would like to speak with you directly to rectify this situation. It seems there were a number of issues that could have been avoided and after reviewing your explanation, and doing some research, we have a solution prepared that we believe you will find satisfactory. We strive to ensure each and every customer is happy with the service and products they receive and would be thankful for the opportunity to show you that. Please contact us as soon as possible.
I look forward to hearing from you.
Email: [email protected]
Phone: 702.275.7139
