- Report: #168254
Complaint Review: mydv.co.uk - Nationwide
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Author Confirmed
Why?
mydv.co.uk
mydv.co.uk Nationwide, U.S.A.
Phone:
207-9934686
Web:
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Www.mydv.co.uk Riport did not send my order, ipod, charged credit card, no repayment. They asked to phone to cancell the order but no one answered. Internet internet
I bought an ipod via theit internet site, i received a mail saying the order was processed (monday 13/12/2005) I tried phining the number supplied to check my order, but i got ' mailbx sull' message. I sent a mail, no reply. I then started getting concerned on Thurdsday. I noticed their 'chatline' and talked to the person called SAndra. I asked the state of my order, she said it i in a warehouse still, in stock. after a short period I realised there was not going to be an order for me. I asked the company's addres, she told me she is not allowed to tell me. Meanwhile I tried phoning them, same reply. I then asked to cancel my order, she told meshe could not do it. I sent a mail asking to cancel it. NO reply. I sent a mail telling tehm I contacted my lawyer, no reply. I rang again today 17/12, no answer, mailbox full. I talked again on the chat line, again a person called Sandra, but she said she was a different sandra. a third Sandra I chatted to. I again asked to cancel my order. She told me I HAVE to telephone to get this done. I told her noone takes teh call so it is impossible to do. SHe said this was a quiet time. SHe then took my number and said her manager would call me. I am still waiting.
I have no refund, noway of getting a refund . I really am so angry as this was done so cleverly and I trusted. There is noway I can get throught to them and I cannot afford another ipod. It was a present for my daghter who lives in UK, we are in Sweden.
Kristiina
Almhult
Sweden
I have no refund, noway of getting a refund . I really am so angry as this was done so cleverly and I trusted. There is noway I can get throught to them and I cannot afford another ipod. It was a present for my daghter who lives in UK, we are in Sweden.
Kristiina
Almhult
Sweden
2 Updates & Rebuttals
Kristiina
Almhult,Europe,
Sweden
MYDV England
#2Author of original report
Sun, January 15, 2006
My credit card company will repay the full money charged by MYDV for the ipod after 40 days without f the order any problem. I got through on the phone to MYDV to cancel the order. They promised to confirm cancellation within 24 hours after trying to get me to keep the order with a promise of 15% of the cost added to my credit card. I insisted on the cancellation. After 2 days I received an e-mail to say that my order will be with me in 7-10 days! But I had cancelled it and had stated it at least 5 times that my wish was to cancel the order. Needless to say 2 weeks later I am atill waiting for either.
Andrea
Greenford,Europe,
United Kingdom
You can still get a refund
#3Consumer Suggestion
Sat, January 14, 2006
I too ordered an ipod from this scam site. But i got a refund through my credt card company. If you ordered through credit card you can still get a refund just ring up your card company and explain what happened they by law have to refund your money. Their is also a website which can provide you with many cntact numbers for mydv not all of these work butits worth a try it's www.mydv-ripoff.co.uk go to whoismydv for info on contacts and go to advice for more info on how to get your money back through your credit card
