- Report: #1321974
Complaint Review: MyFamilyMobile - Nationwide
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Author Confirmed
Why?
MyFamilyMobile
Nationwide, USA
Phone:
1-800-440-9758
Web:
https://www.myfamilymobile.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
MyFamilyMobile billed me for service when my phone wasnt on plus sent it to collection n charged me more money when they was suppose to be fixing my bill Family Mobile Customer RelationsP.O. Box 3220Albuq Nationwide
I called and cancelled my daughters phone because she got in trouble. I was told all I owe is 54.70 and nothing else to get it back on. Well a month later I get a bill for 90 something dollars and them saying we are suspending your account, so I called them to get that straighten out plus my daughter was off punishment. I decided to get it back on. The lady proceed to tell me I was right N she was going to email them and I asked to pay the 54.70 to get phone back on that day. She told me she couldn't accept the payment until they fixed the bill and I said OK. So I waited no email or mail from them and I a actually forgot about it and now I receive a call from collection telling me I owe 112.00 bucks in which I told them I don't owe that much that I would have to talk to my family mobile.. she said OK. I called and the lady was trying to make up all kind of excuses on why I owe this amount N told me I have to email them. She did not email the for me bad customer service more so that you have to email the billing department to fix things instead of being able to call them.
