Marty
Charlotte,#2Author of original report
Fri, December 28, 2007
The bulleted highlights continue form where the first post leaves off. E mail to Kimberly Tippin Director of Customer Contacts North American Bancard 800.226.2273 Ext. 1050 [email protected] She responded in e mail and said it would be resolved by weeks end 12.21 3rd request for credit referral form $100 for referring a peer / friend and has never been mailed. Sent this info to Kim Tippin via e mail 12.19 An e mail response the following (12.21) day from K Tippen, A written response along with necessary paperwork has been mailed. Please allow a few days for delivery. Received a letter form Jennifer Fornatoro (customer service manager) who as a courtesy is allowing a $0 cancellation fee for terminating my contract if the letter is signed and faxed before January 11th. Mailed 12.27 and faxed 12.26 signed termination agreement and cc machine, signature verification. Received e mail of cancellation process completed. 12.28 In short: A sales manager never did call me, nor did Jennifer Foratorno, nor Kimberely Tippen regarding the salesman's misleading me. Nor has any referral program bonus forms been received by me (for the $100 bonus). Are they "admiting" gulit by letting me off the hook or just avoiding a headache customer. Lessons: Read all fine print - even if its in 3 point font. Do your on line research before committing time or money to any company. Thanks.
Kimberly
Troy,#3UPDATE Employee
Thu, December 27, 2007
The below response was sent directly to Marty on Dec. 19, 2007. Dear Mr. XXXX: In response to the above-referenced merchant complaint I am providing the following information. We would like to take the opportunity to resolve this issue without further delay. You, Mr. XXXX, knowingly and voluntarily signed a Merchant Account Agreement Application, and Free Terminal Program Agreement with North American Bancard on or around August 13, 2007, for a term of 36 months, upon which time you agreed to all terms and conditions contained within the Agreement. Regarding the fees that have been questioned, the pricing schedule found on page 6 of the Merchant Account Agreement clearly outlines all applicable fees. These fees include, but are not limited to, the monthly minimum discount fee of $25.00 and the monthly basic service fee of $10.00. In regards to closing your Merchant Account early, section 13 of the Agreement states that any merchant who terminates this agreement prior to it's termination date is responsible for any and all monthly fees assessed under the Agreement for the remainder of the then existing term of the Agreement, including all minimum monthly fee commitments, which in no case shall be less than $295.00. As a courtesy, however, NAB is temporarily waiving the early cancellation fees associated to this agreement. If you choose to accept this temporary offer, then the cancellation letter included in this packet must be signed and returned by January 11, 2008. In the event the cancellation letter is not returned by January 11, 2008, then the full cancellation fees will be reinstated. In conclusion, your Merchant Account will remain open, and no further adjustments will be made at this time. Should you have any questions regarding this response, please contact our offices. Sincerely, Jennifer Fornatoro Customer Service Manager Cc: Kimberly Tippin, Director of Customer Contacts