Report: #654675

Complaint Review: NAPAREX - Omaha Nebraska

2 Updates & Rebuttals

Reported By:

Mark - Honey Island, Texas, United States of America

Submitted:

Updated:

Author Confirmed

Why?

NAPAREX

3326 South 67th Street, Suite 101 Omaha, 68106 Nebraska, United States of America

Phone:

866-577-1603

Web:

http://www.naparex.com/naparex-services.html

Categories:

Shipping & Handling

Tell us has your experience with this business or person been good?

They’re awesome! (0) Super Helpful (0) They’re not great but not a Ripoff (0) Total Ripoff (0)

NAPAREX National Parcel Express NAPAREX ripped me off and can't be contacted Omaha, Nebraska

*Consumer Comment: Naperex Delivers!

*REBUTTAL Owner of company: NAPAREX Improving Tobacco Deliveries

I ordered some merchandise on 18th September 2010. Today is 24th October. I havent seen the merchandise yet. I contacted the merchant, who told me their records show that NAPAREX received my merchandise from the merchant on 20th September 2010. They also told me that NAPAREX had promised to deliver the merchandise in four weeks.

The NAPAREX website promises National Same Day Delivery Services, from Direct Package Delivery to Overnight Parcel Delivery.

I have tried to contact NAPAREX by telephone and by email several times per week., with no result. The phone rings 40 times and no one answers. AT&T's national directory has no record of a telephone number for NAPAREX or for National Parcel Express.

Today I tried again. The voicemail message said, "The viocemail box is full and can receive no more messages." I think that NAPAREX is a fly-by-night fraud. I am not the first to complain about NAPAREX. Can we get a punitive class action suit?

Click Here to read other Ripoff Reports on NAPAREX

2 Updates & Rebuttals

NAPAREX

Omaha,
Nebraska,
United States of America

NAPAREX Improving Tobacco Deliveries

#2REBUTTAL Owner of company

Tue, December 07, 2010

Hello

Guest,

We apologize for the delay. While we have been experiencing difficulties,
we have taken the time to tell our customers of the situation here.
http://bit.ly/pact-act. We have significantly improved our process and are doing everything we can to help our customers.

Please contact our customer service and provide them with your tracking
number. We are now in a 3 week delivery window for this service. Our customer
service email is [email protected], our phone number is 1.866.577.1603. If
ou provide with your information, we'd be happy to look into the delivery
oand do our best to meet your needs.

USA

Naperex Delivers!

#3Consumer Comment

Tue, October 26, 2010

They are a new company and taking on alot of business, I have had 2 deliveries from them, it takes around a month. They arent a fraud. The business I order from that uses them to deliver told me it will take about a month, and it did.

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