- Report: #381845
Complaint Review: NASE / National Association Of The Self Employed - Grapevine Texas
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NASE / National Association Of The Self Employed
Capital Center 1235 Main Street, Suite 100 Grapevine, 76051 Texas, U.S.A.
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NASE / National Association Of The Self Employed They STOLE from my checking account AFTER I cancelled membership. It took three trys to stop them! Grapevine Texas
My small business failed in late 2001. I contacted the NASE to cancel my membership on 02/18/02 as I needed to keep as much cash as possible for debt reduction. The account for this deduction was out of state and rarely looked at other than for business.
After answering several identity establishing questions and providing the correct password, I was assisted by customer service in closing the account.
All NASE correspondence ceased and no further insurance premiums arrived. Therefore, I never followed up on the cancellation as all seemed in order. I was LED TO BELIEVE the account had been cancelled.
On 08/18/08, I went to online banking for this account. It was the first time in years that I accessed the account. This was used strictly as a retirement account. As I viewed it online, I noticed a $35.00 debit to the NASE? I immediately called my bank regarding this.
I discovered that my account was being debited monthly since 02/02. The total amount over the time frame came to $2735.00 that was STOLEN after I closed the account.
I managed to recover the most recent debit through the bank by a dispute. This took the amount down to $2710.00, I then contacted their customer service department.
After providing the required identity establishing information. I was informed the membership was still active. The associate informed me that there was a cancellation request annotated on the account dated 02/18/02. However, since the request WAS NOT IN WRITING, it wasn't processed. At that point, I requested a supervisor.
I then spoke with Anthony Parks that re-stated the previous information. This generated a comment and a question on my part. One, I'd not been told that two cancellations were required. Two, had I been told this was required, I'd complained about it but certainly would have complied. I stated again for record, I was NEVER TOLD about this WRITTEN cancellation requirement. In lieu of the in place security measures, this policy seems contrived.
I asked what was needed to get NASE out of my checking account? Mr. Parks informed me that he could do so telephonically as their policy had changed effective 01/01/05. Now I was really upset! They had a cancellation request on file since 02/02 but never processed it.
I filed a grievance through the BBB but it was forewarded to the wrong agency. This was partially due to the difficulty of getting an accurate address for NASE. I got a better address and filed a second complaint. This complaint was filed through Healthmarkets, Inc. They are also known as Mega Life Insurance and associated with UICI.
In any event, each company denies any association with the other. This simply isn't true, they are diversified and one and the same.
I wrote a letter to James Harbuchen, NASE Treasurer requesting a refund. To date I've no reply.
Logan
Fleming Island, Florida
U.S.A.
After answering several identity establishing questions and providing the correct password, I was assisted by customer service in closing the account.
All NASE correspondence ceased and no further insurance premiums arrived. Therefore, I never followed up on the cancellation as all seemed in order. I was LED TO BELIEVE the account had been cancelled.
On 08/18/08, I went to online banking for this account. It was the first time in years that I accessed the account. This was used strictly as a retirement account. As I viewed it online, I noticed a $35.00 debit to the NASE? I immediately called my bank regarding this.
I discovered that my account was being debited monthly since 02/02. The total amount over the time frame came to $2735.00 that was STOLEN after I closed the account.
I managed to recover the most recent debit through the bank by a dispute. This took the amount down to $2710.00, I then contacted their customer service department.
After providing the required identity establishing information. I was informed the membership was still active. The associate informed me that there was a cancellation request annotated on the account dated 02/18/02. However, since the request WAS NOT IN WRITING, it wasn't processed. At that point, I requested a supervisor.
I then spoke with Anthony Parks that re-stated the previous information. This generated a comment and a question on my part. One, I'd not been told that two cancellations were required. Two, had I been told this was required, I'd complained about it but certainly would have complied. I stated again for record, I was NEVER TOLD about this WRITTEN cancellation requirement. In lieu of the in place security measures, this policy seems contrived.
I asked what was needed to get NASE out of my checking account? Mr. Parks informed me that he could do so telephonically as their policy had changed effective 01/01/05. Now I was really upset! They had a cancellation request on file since 02/02 but never processed it.
I filed a grievance through the BBB but it was forewarded to the wrong agency. This was partially due to the difficulty of getting an accurate address for NASE. I got a better address and filed a second complaint. This complaint was filed through Healthmarkets, Inc. They are also known as Mega Life Insurance and associated with UICI.
In any event, each company denies any association with the other. This simply isn't true, they are diversified and one and the same.
I wrote a letter to James Harbuchen, NASE Treasurer requesting a refund. To date I've no reply.
Logan
Fleming Island, Florida
U.S.A.
1 Updates & Rebuttals
Logan
orange park,Florida,
U.S.A.
They refunded my money!...EVERY CENT!
#2Author of original report
Wed, October 22, 2008
I wrote the treasurer of NASE on September 24, 2008. After all the leg work I'd done, I'd lost hope about a simple resolution. To my surprise, today, October 22; my birthday. I got a certified check for the entire amount. I think that the real issue is getting in touch with the right office. I got past the smoke screens and post office box and found an actual address. Plus, the actual office is located down the hall from a Texas State Senator. I think that had something to do with it as well. The best address is Capital Center, Suite 100, 1235 S. Main Street, Grapevine, TX 76051. Good luck!
