Complaint Review: National Action Financial Services - Williamsville New York

Thanks Don! When I called the first time, it was after about 15 calls had come to my house. I thought it was a scam since they do not ever say the name of the person that they're looking for. They leave recorded messages, each getting nastier and nastier and some actually threatening the people. So I called they told ME what MY number was (which ticked me off since my number is supposed to be private/blocked). They told me Talik Stewart was associated with the phone number and they told me they would take my number out when I told them that they were very wrong and that I've had my number for 2 years. At no time did they say.. I'm showing numerous accts for this person, ALL having your number. And if I called and, indeed the number was removed, wouldn't there be SOME notation NOT to call the number anymore. These are additional questions that I asked them after being hung up on numerous times. I DID get a sweet, kid (18 years old) who could teach the other employees HOW to interact with people. He told me that there are a few debts to Talik Stewart so You may very well be right about the calls being for different debts. I think human nature kicks in, regardless of how nice of a person anyone is normally, when THEY are left messages, sometimes more than once every day, and then are met with cynical, unprofessional people on the other line. I worked for a Bankruptcy atty while I was in college and I never heard of these unethical credit agencies. I understand that they need to get their money and that they work on percentage of the debt collected BUT, why do they think continuing to call is going to change the fact that this person has never lived and here, we don't know them and that they are continuing to harass the wrong person. The jerk that posted 2 rebuttals above seems JUST like the people that works for National Action Financial Services. I have spoken to family, friends and employees and played them the tape and not ONE thought that I was being mean, that I was "yelling" or that I was treating them in any "combative" way. They didn't understand HOW this place could call my home numerous times, looking for the wrong person and then hang up on me when I am simply asking WHY they are calling MY HOME. The calls have ceased since a few days ago. Perhaps they got the message when I played back the "supervisor" cursing at me with no instigation from me. YOU, Don, sound like a very nice person so I wish you lots of luck and a very Happy Holiday Season!

Thanks Don! When I called the first time, it was after about 15 calls had come to my house. I thought it was a scam since they do not ever say the name of the person that they're looking for. They leave recorded messages, each getting nastier and nastier and some actually threatening the people. So I called they told ME what MY number was (which ticked me off since my number is supposed to be private/blocked). They told me Talik Stewart was associated with the phone number and they told me they would take my number out when I told them that they were very wrong and that I've had my number for 2 years. At no time did they say.. I'm showing numerous accts for this person, ALL having your number. And if I called and, indeed the number was removed, wouldn't there be SOME notation NOT to call the number anymore. These are additional questions that I asked them after being hung up on numerous times. I DID get a sweet, kid (18 years old) who could teach the other employees HOW to interact with people. He told me that there are a few debts to Talik Stewart so You may very well be right about the calls being for different debts. I think human nature kicks in, regardless of how nice of a person anyone is normally, when THEY are left messages, sometimes more than once every day, and then are met with cynical, unprofessional people on the other line. I worked for a Bankruptcy atty while I was in college and I never heard of these unethical credit agencies. I understand that they need to get their money and that they work on percentage of the debt collected BUT, why do they think continuing to call is going to change the fact that this person has never lived and here, we don't know them and that they are continuing to harass the wrong person. The jerk that posted 2 rebuttals above seems JUST like the people that works for National Action Financial Services. I have spoken to family, friends and employees and played them the tape and not ONE thought that I was being mean, that I was "yelling" or that I was treating them in any "combative" way. They didn't understand HOW this place could call my home numerous times, looking for the wrong person and then hang up on me when I am simply asking WHY they are calling MY HOME. The calls have ceased since a few days ago. Perhaps they got the message when I played back the "supervisor" cursing at me with no instigation from me. YOU, Don, sound like a very nice person so I wish you lots of luck and a very Happy Holiday Season!

Thanks Don! When I called the first time, it was after about 15 calls had come to my house. I thought it was a scam since they do not ever say the name of the person that they're looking for. They leave recorded messages, each getting nastier and nastier and some actually threatening the people. So I called they told ME what MY number was (which ticked me off since my number is supposed to be private/blocked). They told me Talik Stewart was associated with the phone number and they told me they would take my number out when I told them that they were very wrong and that I've had my number for 2 years. At no time did they say.. I'm showing numerous accts for this person, ALL having your number. And if I called and, indeed the number was removed, wouldn't there be SOME notation NOT to call the number anymore. These are additional questions that I asked them after being hung up on numerous times. I DID get a sweet, kid (18 years old) who could teach the other employees HOW to interact with people. He told me that there are a few debts to Talik Stewart so You may very well be right about the calls being for different debts. I think human nature kicks in, regardless of how nice of a person anyone is normally, when THEY are left messages, sometimes more than once every day, and then are met with cynical, unprofessional people on the other line. I worked for a Bankruptcy atty while I was in college and I never heard of these unethical credit agencies. I understand that they need to get their money and that they work on percentage of the debt collected BUT, why do they think continuing to call is going to change the fact that this person has never lived and here, we don't know them and that they are continuing to harass the wrong person. The jerk that posted 2 rebuttals above seems JUST like the people that works for National Action Financial Services. I have spoken to family, friends and employees and played them the tape and not ONE thought that I was being mean, that I was "yelling" or that I was treating them in any "combative" way. They didn't understand HOW this place could call my home numerous times, looking for the wrong person and then hang up on me when I am simply asking WHY they are calling MY HOME. The calls have ceased since a few days ago. Perhaps they got the message when I played back the "supervisor" cursing at me with no instigation from me. YOU, Don, sound like a very nice person so I wish you lots of luck and a very Happy Holiday Season!

Thanks Don! When I called the first time, it was after about 15 calls had come to my house. I thought it was a scam since they do not ever say the name of the person that they're looking for. They leave recorded messages, each getting nastier and nastier and some actually threatening the people. So I called they told ME what MY number was (which ticked me off since my number is supposed to be private/blocked). They told me Talik Stewart was associated with the phone number and they told me they would take my number out when I told them that they were very wrong and that I've had my number for 2 years. At no time did they say.. I'm showing numerous accts for this person, ALL having your number. And if I called and, indeed the number was removed, wouldn't there be SOME notation NOT to call the number anymore. These are additional questions that I asked them after being hung up on numerous times. I DID get a sweet, kid (18 years old) who could teach the other employees HOW to interact with people. He told me that there are a few debts to Talik Stewart so You may very well be right about the calls being for different debts. I think human nature kicks in, regardless of how nice of a person anyone is normally, when THEY are left messages, sometimes more than once every day, and then are met with cynical, unprofessional people on the other line. I worked for a Bankruptcy atty while I was in college and I never heard of these unethical credit agencies. I understand that they need to get their money and that they work on percentage of the debt collected BUT, why do they think continuing to call is going to change the fact that this person has never lived and here, we don't know them and that they are continuing to harass the wrong person. The jerk that posted 2 rebuttals above seems JUST like the people that works for National Action Financial Services. I have spoken to family, friends and employees and played them the tape and not ONE thought that I was being mean, that I was "yelling" or that I was treating them in any "combative" way. They didn't understand HOW this place could call my home numerous times, looking for the wrong person and then hang up on me when I am simply asking WHY they are calling MY HOME. The calls have ceased since a few days ago. Perhaps they got the message when I played back the "supervisor" cursing at me with no instigation from me. YOU, Don, sound like a very nice person so I wish you lots of luck and a very Happy Holiday Season!

First, I am a collector. It does sound like they gave you some attitude, and they definately gave it back as well. There is no law against you giving them attitude. However to touch on one thing you posted, you said that the 2nd rep said "HOLD ON, I HAVE TO FIGURE OUT WHAT FILE THIS IS FROM AND THEN I CAN TAKE THE NUMBER OFF." Just wondering if they were calling on a differnt account than they had 2 months before. If this Taliq person had more than one account, they would not see the notes from the previous conversation.

FYI Billco: In the computer WORLD, it is YELLING to type in caps. Furthermore, These "People" are ALL rude! Do you think EVERY single person that posted on here about the SAME company, National Action Financial, because they are ALL liars? Do you think that ALL of these people were rude? There comes a point when ALL of these people who have been harassed CANNOT BE WRONG. That's a fact and simple logic. There is NOT ONE positive thing about National Action Financial. Perhaps YOU work for an ETHICAL collections company BUT National Action Financial IS NOT an ETHICAL company. They have lost lawsuits because their unethical business practices and their THREATS AND ABUSE which is AGAINST the law according to The Fair Debt Collection Practices. I'd LOVE to see how one of the morons that work for this company, would act if the shoe was on the other foot. I'm a business owner and have an MBA. I am very familiar with the phrase "you get more flies with honey" BUT MYSELF AND OTHERS DO NOT OWE ANYTHING TO THESE OAFS! Let's see how many calls I get now that a cease and desist has been sent AND also have recordings of their abusive behavior (sent to NY Atty General). I DO hope they call again after they receive the certified letter (return receipt requested)! $1000 a call (what they will owe me each time they call) would be great for Christmas gifts!

FYI Billco: In the computer WORLD, it is YELLING to type in caps. Furthermore, These "People" are ALL rude! Do you think EVERY single person that posted on here about the SAME company, National Action Financial, because they are ALL liars? Do you think that ALL of these people were rude? There comes a point when ALL of these people who have been harassed CANNOT BE WRONG. That's a fact and simple logic. There is NOT ONE positive thing about National Action Financial. Perhaps YOU work for an ETHICAL collections company BUT National Action Financial IS NOT an ETHICAL company. They have lost lawsuits because their unethical business practices and their THREATS AND ABUSE which is AGAINST the law according to The Fair Debt Collection Practices. I'd LOVE to see how one of the morons that work for this company, would act if the shoe was on the other foot. I'm a business owner and have an MBA. I am very familiar with the phrase "you get more flies with honey" BUT MYSELF AND OTHERS DO NOT OWE ANYTHING TO THESE OAFS! Let's see how many calls I get now that a cease and desist has been sent AND also have recordings of their abusive behavior (sent to NY Atty General). I DO hope they call again after they receive the certified letter (return receipt requested)! $1000 a call (what they will owe me each time they call) would be great for Christmas gifts!

SEE AGAIN YOUR SHOWING YOUR BITTERNESS. THE POST IS MOSTLY ABOUT MR MARTINEZ & WHAT YOU SHOW AS YOUR DICTATION OF THE CONVERSATION WAS WAY OUTTA LINE! IF YOU WERE POLITE WHEN YOU TALKED TO THEM THE 1ST TIME, IM NOT SURE WHY THEY DIDNT TAKE YOUR NAME OUT. ALL I KNOW IS THAT YOU SHOWED NONE OF THAT IN THIS POST JUST IMMEDIATE ATTACK. YOU DICTATE THAT YOU SAID "YOU GUYS" & HE SOMEHOW HEARD "YOU PEOPLE" WHICH IS AN INSULT TO ANYONE WORKING ON THE PHONE. NOW WHEN HE SAYS "IM NOT YOU PEOPLE" YOU SAY "YES YOU ARE" THATS COMBATIVE! REMEMBER YOU CATCH MORE FLIES WITH HONEY. AS TO THE EDUCATION THING, THEY TEND TO HIRE MORE PEOPLE THAT HAVE 2 OR MORE YEARS OF COLLEGE, BUT LIKE MOST PLACES NOW, THERE IS A SHORTAGE OF WORKERS SO A HS DIPLOMA IS ALL THAT IS REQUIRED. NOW, WHAT THEY HAVE TO DO BY LAW, IS A BACKGROUND CHECK. ALL I CAN SAY IS RE-READ YOUR POST & DECIDE IF THE WAY YOU TREATED HIM IS THE WAY YOU WOULD WANT TO BE TREATED. AS I POINTED OUT LAST TIME HE WAS A DIFFERENT PERSON THAN YOU HAD TALKED TO PREVIOUS, SO HE DESERVED A LITTLE COURTESY. I THINK YOU WERE WRONG IN THE WAY YOU ATTACKED HIM RIGHT OFF THE BAT

Billcoll01: Perhaps you failed to read the oart where I called 2 MONTHS ago and VERY politely asked what the call was in reference to, they told me who it was for, I told them there was no such person and I was told my number WOULD BE TAKEN OFF. Type "National Action Financial Services" into Google and you will see that there isn't even a website for this "company" but YOU WILL see nothing but compaints from people who are harassed numerous times DAILY AFTER they tell them that they have the wrong number. Not ONE post about this unprofessional company, says that they were NICE, POLITE, CORDIAL, UNDERSTANDING, HELPFUL... You won't find anything positve anywhere about this company. It's obvious to me now that these companies EXCLUSIVELY HIRE MORONS. I'm guessing you need nothing more than a GED from my conversation with Joe (18 years old) and the fact that NO ONE can seem to delete a number out of a computer. If this company is representative of collection companies than boy I sure am glad I've always paid my bills. And if you work for a place like this, it says a lot about you.

HIS RESPONSE: OK, MA'AM, CALM DOWN, HOLD ON, I HAVE TO FIGURE OUT WHAT FILE THIS IS FROM AND THEN I CAN TAKE THE NUMBER OFF. MY RESPONSE: THAT'S WHAT THEY TOLD ME LAST TIME HIS RESPONSE: WELL I'M NOT THE ONE WHO CALLED YOU SO DON'T HAVE AN ATTITUDE WITH ME MY RESPONSE: WELL YOUR COMPANY DID AND I CALLED THE NUMBER BACK AND I GOT YOU SO, IT IS YOUR PROBLEM. I HAVE BEEN IN THE COLLECTIONS INDUSTRY FOR 12YRS & I HAVE BEEN SEEING THIS KIND OF RUDENESS MORE & MORE EVERY DAY! BY YOUR OWN ADMISSION, YOU ASSULTED THIS GUY THE SECOND HE PICKED UP THE PHONE! YOU SAY YOU WERENT YELLING BUT THE DICTATION YOU GIVE, I CAN PICTURE PICKING UP THE PHONE & GETTING BOMBARDED BY THE LIKES OF YOU!i HAVE WORKED WITH HUNDREDS OF COLLECTORS & I HAVE NEVER MET ONE THAT WANTS TO CALL A WRONG NUMBER OVER & OVER AGAIN UNLESS THEY KNOW THERE IS GOING TO BE SOME MEAN NASTY PERSON ON THE OTHER END. IN MY EXPERIENCE, IF SOMEONE POLITELY SAYS ITS A WRONG NUMBER & DOESNT KNOW THE DEBTOR WE MOVE ON & MARK IT A WRONG NUMBER. TRY ANSWERING THE PHONE LIKE A HUMAN BEING INSTEAD OF BITING THEIR HEADS OFF!THINK OF THIS, IF YOU CALLED A WRONG NUMBER LOOKING FOR SOMEONE & THE PERSON THAT ANSWERED SCREAMED AT YOU LIKE YOU WERE TRASH, HOW WOULD YOU FEEL ABOUT THAT?WE CAN TELL BY YOUR POST & YOUR RECORDINGS, THAT YOU ARE A BITTER PERSON. THE GUY TRIED SEVERAL TIMES, AS I WOULD HAVE TO CALM YOU DOWN & TRY TO FIND OUT WHY THEY HAD YOUR NUMBER ON THE ACCOUNT. WHICH BRINGS ME TO THE OTHER POINT. YOU TOLD HIM TO STOP CALLING BUT TOLD HIM THEY HAVE THE NUMBER INSTEAD OF TELLING HIM THE NUMBER. I GET THIS ONE ALL THE TIME. PEOPLE CALL IN & SAY SOMETHING LIKE "QUIT CALLING MY HOUSE" YOU ASK FOR THE NUMBER & YOU GET "YOU HAVE IT, YOU KEEP CALLING" THEY WILL GO THROUGH THAT KIND OF THING TILL WE HANG UP ON THEM OR MY FAVORITE, I PICK UP TO "QUIT CALLING MY NUMBER, IF YOU CALL AGAIN, IM GOING TO SUE YOU" & THEY HANG UP! SO IM SUPPOSSED TO GUESS WHAT THE NUMBER IS.