Margie
Isle,#2Author of original report
Tue, September 13, 2011
This company agreed to refund me, but as of now, several months later, has not. The employee posted that they would in 6-8 weeks but it is now September. I also want to note that I was not required to switch platforms. If I was told there was a cancellation fee, I could have left another platform open and run credit cards through that until my term was over. But, they presented to me that there would be no fee since I was staying with them. Anyway, I still have no refund as of now. I would use caution before using them for your processing.
NBMS ADMIN
United States of America#3UPDATE Employee
Fri, August 05, 2011
The refund was not based on whether there is a complaint filed but rather what we at NBMS knew was right. Even though the client may have changed systems it could have been our right to hold such a client to an agreement despite the fact that there was equipment upgrades. Since the POS system that the client purchased required a different platform than that which they were on they had to cancel the one platform and be switch to another platform. There is a closer fee for doing such. Even though the fee is justified and contractual we had requested that no fee be charged for the change. Despite our request a fee was charged. After emails sent back and forth over this issue a refund was finally approved. This is a process and is never done in 1 day. We strive to provide the best service and rates at anytime. Merchants are always welcome to send in comparisons and we are happy to adjust or review rates to assure the best customer services and lowest rates. We have been around many years offering such services to 1000's of merchants and will continue doing so.
Margie
Isle,#4Author of original report
Mon, July 11, 2011
National Bureau of Merchant services agreed today to refund us completely the entire $1031.25 as long as we retracted our complaint. The company will be refunding us as soon as this retraction posts. We had a difficult experience but they compensated us which is all we were looking for. If you plan to do business with this company, we will recommend them.