- Report: #420642
Complaint Review: NATIONAL CITY BANK / PNC BANK - CLEVELAND Ohio
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NATIONAL CITY BANK / PNC BANK
ALL LOCATIONS CLEVELAND, Ohio, U.S.A.
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NATIONAL CITY BANK / PNC BANK WORST BANK EVER DISILLUSIONS AND LIES TO ALL CLIENTS WHO BANK W/THEM CLEVELAND Ohio
National City Bank has been the #1 source of stress in my life for the past 5 years.
I have had a checking account since I was 12 (with other banks) and I have never run into this many problems with a bank. I have a different credit line on my visa every week and a varying balance every month. My paper statements were being sent to the wrong address for 5 months despite the numerous times I changed my online profile and spoke with customer service.
For months I would be charged astronomical overdraft fees, after deposits of $500+ were made. The fees increased as the years went on, without my being notified. New ones would be incurred whenever they felt like it and when i would call they would rarely be able to give me a viable explanation.
I have had identity theft problems twice. While the charges were all eventually dismissed, the process of getting there was time-consuming, annoying, and much more difficult than it should have been.
The customer service representatives are horrendous. By far the rudest people I have ever encountered- especially some b***h named Brittany. If you ever get her, don't waste your breath talking, just hang up on the s***k. How do they keep their jobs? Who HIRED them? They are completely unprofessional, demeaning, condescending and irritating. Rather than trying to help me fix a situation or make me feel better about a mistake, they belittle me and refuse to acknowledge the fact that I am the CUSTOMER and I have rights... usually that override theirs! Large corporations such as NCB should have one main focus: keeping the customers happy.
I almost feel bad for PNC for inheriting all this bull$hit... but better them than me.
DON'T BANK WITH NATIONAL CITY!
Littlemermaid
cleveland, Ohio
U.S.A.
I have had a checking account since I was 12 (with other banks) and I have never run into this many problems with a bank. I have a different credit line on my visa every week and a varying balance every month. My paper statements were being sent to the wrong address for 5 months despite the numerous times I changed my online profile and spoke with customer service.
For months I would be charged astronomical overdraft fees, after deposits of $500+ were made. The fees increased as the years went on, without my being notified. New ones would be incurred whenever they felt like it and when i would call they would rarely be able to give me a viable explanation.
I have had identity theft problems twice. While the charges were all eventually dismissed, the process of getting there was time-consuming, annoying, and much more difficult than it should have been.
The customer service representatives are horrendous. By far the rudest people I have ever encountered- especially some b***h named Brittany. If you ever get her, don't waste your breath talking, just hang up on the s***k. How do they keep their jobs? Who HIRED them? They are completely unprofessional, demeaning, condescending and irritating. Rather than trying to help me fix a situation or make me feel better about a mistake, they belittle me and refuse to acknowledge the fact that I am the CUSTOMER and I have rights... usually that override theirs! Large corporations such as NCB should have one main focus: keeping the customers happy.
I almost feel bad for PNC for inheriting all this bull$hit... but better them than me.
DON'T BANK WITH NATIONAL CITY!
Littlemermaid
cleveland, Ohio
U.S.A.
