Megan
Jacksonville,#2Consumer Comment
Wed, May 09, 2007
"order processing talks so fast you don't have a clue what they have said or order then they say will call customer service guess what customer service can't do anything because it takes 3 days to see your account then the order has been shipped and the credit card has been billed" ~ If a TMR is talking to fast for you, you simply need to tell them so. More often then not they apologize and slow down to make sure you fully understand the offer. The company takes anywhere between 650 to over 1000 calls a day, the orders can not be all sent to customer service at one time, so you really should wait the 3 days to guarentee you can get the help you need. Anything the company ships, "is shipped to arrive within FOUR weeks. NOTHING is billed UNTIL they ship sometime DURING the next 2 weeks" please keep in mind John, the people who work there are during their jobs. The TMRs who take your order that you called to place, tell you upfront,before they know anything about you, about the OPTIONAL offers and that there is NO OBLIGATION. Which means, you dont have to take advantage of the offers. They however, do have to say them. It is a job. If you have questions about the order you're placing or what they are talking about, simply CALMLY and NOT IN A WAY THAT IS RUDE AND CONDSCENDING ask what they mean, and more often then not, they'll explain it to you so you can understand. and remember, it was you that called them and chose to do business.