- Report: #1282200
Complaint Review: National Gun Owners Association - Internet
-
Author Confirmed
Why?
National Gun Owners Association
Internet, USA
Phone:
636-922-9310
Web:
N/A
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National Gun Owners Association NGOA No Refund/Deduction 2X Internet
Called NGOA on1/4/2016 for refund of $38.60. Rep said she canceled order and refund in 3-10 days. Called back on 1/18/2016, spoke with Gabriel. Was informed that order was not canceled and that he would cancel and put in order for refund of $38.60. Next day, 1/19/2016 NGOA deducted another $38.60. Called same day, spoke to Sarah, she ordered a refund of all monies but it would take 10 days. To me this made no sense. They could take an additional $38.60 the day I called back, they coiuld refund my money just as fast.
Called 1/25/2016, spoke with Rep, Kamia. She read me the usual song and dance about the order. I asked her multiple times about the refund but she still insisted on reading me the song and dance about the order. Finally I asked to speak to a Supervisor. Spoke to Lee Kelly. He tried to make me feel better, but he too said I would be refunded all monies ($73.20), but it would take 5 days. I told him it only takes a press of a button to refund my money, and I have been waiting since 1/4/2016.
I repeated to him the action of talking to them on 1/18/2016 and a deduction was taken out on 1/19/2016, and that I have a deduction coming out on 1/27/2016, and it they will refund for an overdraft. Of course he had nothing to say. So I informed him that I would contact the BBB or Twitter, Facebook and any other social media to let the public know of their actions. Mr Kelly replied, okay.
2 Updates & Rebuttals
University of Guns
St. Charles,Missouri,
USA
NGOA subscription charges
#2UPDATE Employee
Wed, November 09, 2016
Hello,
I apologize for the delayed response. Can you provide the full name and email address that was used to place the initial order so I can look into this for you?
Thank you,
Niki- Customer Service Support Specialist Supervisor @ Lumitact
Lumitact
Saint Charles,Missouri,
USA
Update
#3UPDATE Employee
Thu, February 25, 2016
Hello
I sincerely apologize for all the hassle caused to you in regards to the refund and cancelation of the membership. The membership came about with an additional $1.00 add on during your original purchase. If you have not been refunded as of yet please let us know so we can deal with the situation. Once we hit "refund" your bank can take 5-7 business days to process it but not longer. You can contact us at 636-922-9310 M-Sat 9am-5pm CST and press #1.
