- Report: #1281815
Complaint Review: National Gun Owners Association - Saint Charles or Staint Peters Missouri
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Author Confirmed
Why?
National Gun Owners Association
4025 S. Old Hwy 94 Saint Charles or Staint Peters, 63304 Missouri, USA
Phone:
314-669-1685 or 636-922-9
Web:
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National Gun Owners Association Placed order for Tactical Flashlight on 12/27/15 received confirmation email, order not received 01/22/16. Canceled order 01/16 Saint Charles or Staint Peters Missouri
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Date of order
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December 27, 2015 |
Order Number #3362-4591 |
LumiTact.com Flashlights
LumiTact.com Flashlights 636-922-9310 started a refund of $56.00
Ordered a Tatical Flashlight on 12/27/15- paid for with credit card, was told it would take 2 weeks. Received confirmation of order and credit card charge within less than one hour after order.
Read a report on internet that the company has has complaints of never filling orders.
Sent email on Jan. 1st asking for an order number, notification when order when shipped, and tracking number be sent.
No response.
01/02 -- Several phone calls made and was only able to leave message, even when following prompts on phone to speak with a costomer service represenative. After about the 15th call was transfered to a "live person" and was told my order would be processed on the 11th and I should receive my order by th 15th. I spoke with Liz.
01/15 called again, spoke with a male Erin, was told the same story, behind on orders and my order would be shipped out on the 18th, No order received.
01/22 called again spoke with female (unable to understand her name), but was informed of the same story, behind on orders. I asked to speak with a supervisor - who was to busy to come to the phone and was told that he would email me.
Called again same day, spoke with Christopher, he asked if I was calling to complain about not receiving my order to which I answered - no, I was calling to cancel my order. Confirmation number of canceled order was 455598 and was told it would take 3-5 business days for the refund to show on credit card.
I have read offers on the internet offering the same product for considerable less price and with more accessories- from retuable companies with good histories of excellent costomer service.
Received email as follows:
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I will be contacting my bank and credit card company to stop payment regarding this company.
1 Updates & Rebuttals
Lumitact
Saint Charles,Missouri,
USA
Update
#2UPDATE Employee
Thu, February 25, 2016
Hello,
We apologize for the long delay in shipping, as of Mid January all items ordered during the holiday season have been shipped out. If you have not received your order please contact us at 636-922-9310 Monday-Sat 9am-5pm CST. We have improved our phone system to allow a greater volume of calls. We would like to resolve this issue.
