- Report: #579989
Complaint Review: National Laser Institute - Scottsdale Arizona
Reported By:
DW Small -
Scottsdale, Arizona, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
National Laser Institute
16601 N 90th St Scottsdale, 85260 Arizona, United States of America
Phone:
480-222-4397
Web:
http://www.nationallaserinstitute.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
National Laser Institute Laser Hair Removal School, laser institute, laser school, Laser Hair removal training, medical aesthetics training, laser hair removal certification, laser school training, laser hair school, ipl trai Scottsdale, Arizona
Report Attachments
I did my homework and specifically wanted Dysport, NOT Botox. I went for the procedure as arranged on a Saturday afternoon. When I went to go check out they informed me that they had made a mistake and used Botox. The girl at the counter was nice enough to tell me that they were very sorry and that I would be getting a full refund.
I then follow up on where my refund is and am told it hasn't been done. They attempted to refuse to offer me any money back and only a credit at the highest full price available, certainly no deal for me. After a few emails back and forth they agree to only refund me HALF of my money.
TO ONLY ADD INJURY TO INSULT, the student didn't to the right half of my forehead correctly, so it ended up looking horrible, and now they're holding onto money that I'm going to end up having to pay to correct their botched job.
I've been dealing with Tori and she refuses to provide me the name of the supervising Dr. at my procedure. I've already gotten an email back from a local TV station I told this too and I'm hoping they'll decide to air the story and expose this horrible place for what it is and the greedy owners Matthew Gould and Louis & David Silberman. If they are this bad to a patient after botching a job I can only imagine what it must be like to be a student there.3 Updates & Rebuttals
SoccerGuy30
USAI really loved the botox treatment here
#2Consumer Comment
Wed, July 07, 2010
I hate to see a cool place get a bad rap so I wanted to give my positive two cents. Im a businessman and needed something to fix to my crows feet. I went in search of places to receive Botox in the Phoenix area and came across National Laser Institute. Not only were they able to schedule me for a quick appointment, but the prices and results were great. I was very impressed by their services and am going back to see them this week for teeth whitening.
National Laser Institute
United States of AmericaResolved and Happy to Have DW as a Returning Spa Guest
#3REBUTTAL Owner of company
Tue, June 29, 2010
Hello, this is the owner of the med spa. I am very happy to have been able to get in touch with our spa guest regarding the concern he had with his treatment.
Unfortunately, due to the unforeseen death of someone very close to me in my family at the time, I was unavailable to rectify the situation with the immediate attention I pride myself on giving to the guests who visit the med spa.
I like to ensure that every guest has a great experiencewhich is why I have personally apologized to DW for the confusion during my absence. We have had several wonderful chats and Im glad we were able make the situation right for him. I definitely look forward to having him as a continuing spa guest.
As always, I love to keep an open dialogue with everyone who comes through my doors and am happy to work with them to make sure their high expectations are met each and every time.
Report Attachments
DW Small
Scottsdale,Arizona,
United States of America
Situation Corrected!!
#4Author of original report
Fri, March 26, 2010
The owner contacted me, informed he had been out of town and couldn't do enough to correct the situation. All my money has been refunded and they have agreed to correct the spot that wasn't done correctly in the first place. It would seen the real problem I was having was with an underpaid front desk clerk. Once the owner got in touch with me he has been more than generous in making sure that I'm happy and the things are back on track. At this point I would have to say I'll give them a 2nd chance and would recommend it to anyone else out there.
