- Report: #328019
Complaint Review: National Magazine Exchange - Clearwater Florida
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National Magazine Exchange
16120 U.S. 19 North Clearwater, Florida, U.S.A.
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National Magazine Exchange Taking Advantage of Struggling College Kids Clearwater Florida
I've never been scammed before, so I didn't really know what to look for. When I got this letter in the mail, "no purchase neccessary, just call to enter", I thought "Hey, why not".
It all started out fine. The rep that answered the phone was even very kind. So was the so-called supervisor. When it came to the magazines, I was okay at first. And then they just dumped more and more on me, and I couldn't get a word in edgewise.
I never got the chance to tell anyone 'no', and before I knew it, they already had my card information, and I'm looking at "4 easy payments" of 70 bucks. Now all I want is to cancel the whole thing.
I just signed up for it on the 21st of April. But I got curious about the whole thing and looked up the company. The first thing I find is all of these reports. Now I'm scared out of my mind.
Screw their million dollar sweepstakes, I just want my money back!!
Kwakky
Moscow, Idaho
U.S.A.
It all started out fine. The rep that answered the phone was even very kind. So was the so-called supervisor. When it came to the magazines, I was okay at first. And then they just dumped more and more on me, and I couldn't get a word in edgewise.
I never got the chance to tell anyone 'no', and before I knew it, they already had my card information, and I'm looking at "4 easy payments" of 70 bucks. Now all I want is to cancel the whole thing.
I just signed up for it on the 21st of April. But I got curious about the whole thing and looked up the company. The first thing I find is all of these reports. Now I'm scared out of my mind.
Screw their million dollar sweepstakes, I just want my money back!!
Kwakky
Moscow, Idaho
U.S.A.
3 Updates & Rebuttals
650.pound.man
Clearwater,Florida,
U.S.A.
Tell an accurate account of what happened
#2UPDATE Employee
Tue, June 10, 2008
You have to tell the truth. It doesnt make your complaint anymore valid if you are trying to make your side of the story sound better than it is. The truth of the matter is you were not paying attention when things were being explained to you. You said before you knew it they had your card information, but you neglected to mention that you were explained the billing procedures and the pricing before YOU READ THEM YOUR CARD NUMBER!!! So i just thought i would point out that your side is not really accurate at all. You are just mad that you were burned for not paying attention. What you are doing is like going to the movies buying the tickets to the wrong movie (because you werent paying attention) and getting upset at the movie theather and saying they scammed you. If you are going to complain at least have a valid complaint and dont try to make your side sound innocent.
John Crusader
Louisville,Kentucky,
U.S.A.
Get your money refunded, it works. Wife says I am now the hero and not the skunk.
#3Consumer Comment
Sat, May 03, 2008
The above posting works to get your money back. The wife was really ticked-off when I wasted a lot of money. But I called and got the money BACK as per the above posting instructions. To anyone who fell for the sales reps crap you can GET YOUR MONEY BACK. Wife computed that $268 for magazines would be worth about $2200.00 in 20 years if invested in a simple mutual fund. Being her hero has nice rewards. Good riddance NME.
John Crusader
St Pete,Florida,
U.S.A.
Want your money back from NME? It's EASY read this.
#4UPDATE EX-employee responds
Wed, April 23, 2008
Want you money back? Call customer retention and do the following. (call the 800 or 727-524-3600). If you get someone who isn't helping, hang up and call again. The following data is from an employee in the customer retention dept. "We do have rules. When someone threatens to call the Better Business Bureau, Attorney General, their lawyer, or threatens to call their credit card company and reverse the charge we CAN NOT try and 'save' the account we have to go straight to canceling the account with a full refund. If someone does make a threat and we don't cancel the account we'll get in trouble. 'I'm an employee of the national magazine exchange, I work in the Customer Service department actually called Customer RETENTION, because our job is to get the customers not to cancel their account. We get commission based on 'cancel requests' saved. We are scripted and have certain offers we have to make. First we try and spread the payments out then give them 4 years for the price of 3....and so on." For people turned into a collection agency tell them you cancelled or that you want to cancel as above. NME uses collection agencies as a bluff but hasn't turned people over to the credit rating bureaus because they do not want the law after them. Try calling back and demanding a refund. That will work and they will leave you alone. If a collection agency calls tell them you cancelled and they will close your account. BE FIRM. In 20 years NME has never reported people to the credit rating bureaus It's your money so demand that it be refunded.
