- Report: #954361
Complaint Review: National Shopping Service - Rocklin California
Reported By:
4Sundancer -
Wasilla, Alaska, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
National Shopping Service
Rocklin, 95677 California, United States of America
Phone:
(916) 577-1010
Web:
http://www.nationalshoppingservice.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
National Shopping Service Secret Shopper Assignment deleted with no explanation. No call back or reimbursement. Rocklin, California
Just want to warn others about this company. I have done a few secret shopper assignments with other agencies with no problem. This was the first time I accepted an assignment from this agency to purchase a pizza. I spent $20 out of my own pocket for a terrible pizza and completed the assignment in less than an hour after the purchase. My assignment was deleted with no explanation. I made several attempts to contact the agency to resolve the problem and was always told that the assigned rep was not available but would contact me. I never received a return call nor was I told why they did not accept my report. I was out $20, not including the time and effort put forth driving to town to pick up the pizza and completing the report.
There are many forums with complaints about the same thing happening to others. I wish I had read the negative reports before I accepted the assignment.
There are many forums with complaints about the same thing happening to others. I wish I had read the negative reports before I accepted the assignment.
2 Updates & Rebuttals
Ohwell
Pittsburgh,Pennsylvania,
more of the same?
#2Consumer Comment
Thu, October 03, 2013
I recently did 3 Papa John deliveries in 5 days, using my new smartphone for the photographs. One shop was rejected for blurry pictures, which does not seem possible. The third was deleted because they changed the criteria after I had ordered the pizza. I emailed the scheduler and he said there was nothing he could do about an invalid shop. Really? Perhaps this company should study basic conract law.
National Shopping Service
Rocklin,California,
United States of America
National Shopping Service Response
#3UPDATE Employee
Mon, October 15, 2012
National Shopping Service strives to offer our client's and our shoppers the best possible customer service. We are sorry to hear that one of our valuable shopper's has had some concern regarding their recent shopping experience with us.
We would value the opportunity to discuss the circumstances with this shopper and hopefully, come to some sort of resolution and/or understanding.
We would like to encourage this shopper to contact our management team at their convenience to discuss. Thank you.
Brandi Underwood, Manager
National Shopping Service
[email protected]
1-800-800-2704 x226
