- Report: #772884
Complaint Review: Nationstar Mortgage - Internet
Reported By:
SBell -
, Tennessee, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Nationstar Mortgage
Internet, United States of America
Phone:
Web:
www.nationstarmtg.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Nationstar Mortgage NationStar Mortgage has Screwed me over. You too? Internet
Two years ago we did a home modification loan. We were only paying interest. Good, because we were having financial difficulties, and we figured by the time it ended (two years later) we would be able to pay. We are.
Well, 3 months ago, I noticed a couple of new charges on my mortgage statement. One was a legal fee. They said it was because it was a home mod. Hmm, then why is it just now placed on my statement?
If nationstar doesn't hear from you in 30 days, they send two men to your door, to "speak" with you. Oh, and nationstar also charges a fee for that.
This past month nationstar added their own insurance to our loan. I told them I have insurance, and there has never been a lapse. My insurance company faxed them the proof three times. Then once I contacted nationstar, they told me when you modify, it's "normal" for nationstar to add on their own insurance. Hmm. So the first year and 11 months it didn't matter?
Everytime I speak to someone from nationstar, they have different things to tell me.
Long story short, I wonder if I should contact a lawyer. Maybe a class action suit?
Don't refinance with this bank!!!!!! Run if this bank contacts you!!!!
Well, 3 months ago, I noticed a couple of new charges on my mortgage statement. One was a legal fee. They said it was because it was a home mod. Hmm, then why is it just now placed on my statement?
If nationstar doesn't hear from you in 30 days, they send two men to your door, to "speak" with you. Oh, and nationstar also charges a fee for that.
This past month nationstar added their own insurance to our loan. I told them I have insurance, and there has never been a lapse. My insurance company faxed them the proof three times. Then once I contacted nationstar, they told me when you modify, it's "normal" for nationstar to add on their own insurance. Hmm. So the first year and 11 months it didn't matter?
Everytime I speak to someone from nationstar, they have different things to tell me.
Long story short, I wonder if I should contact a lawyer. Maybe a class action suit?
Don't refinance with this bank!!!!!! Run if this bank contacts you!!!!
3 Updates & Rebuttals
Southern Belle
Cullman,Alabama,
United States of America
I am a customer of NationStar.
#2Consumer Comment
Fri, November 18, 2011
One of my mortgages was sold to NationStar a little over a year ago. It was originally with Suntrust. (My husband and I currently have two mortgages on two homes, but the one with NationStar was mine before we married. We are looking to sell it.)
In the year or so I've been dealing with them, I've had no problems whatsoever. They've only called me one time, and that was when I scheduled a payment one day after the due date - an oversight on my part, as I forgot to schedule the payment a few days earlier as I had planned. But the man who called was very friendly, saying he was just making a courtesy call to remind me of my payment and to see if I needed any help. I told him no, that I just forgot to schedule it when I had meant to and that I wasn't having problems paying. He said fine, and that was that.
One time I had a question about something and emailed them through their web site. They responded promptly and politely, answering my question fully. So I've not had any problems whatsoever with them. Now, if I was habitually paying late or not paying at all or something like that then I'm sure they would be treating me differently - but that's to be expected.
As for the interest-only loan you have, I don't know a lot about them. But I wonder if the insurance you're talking about is PMI (private mortgage insurance) which is meant to protect the lender if you default on your loan. PMI is usually taken out on mortgages with less than 20% equity, I think.
At any rate, I just wanted to share that I've had good experiences so far with NationStar Mortgage.
Diogenes
Averill Park,New York,
USA
Class action
#3Consumer Comment
Fri, November 18, 2011
When you find out what a class action suit actually is, let me know. Geeeezzzzz. Morons, idiots and fools.
CA mom
HIGHLAND,California,
United States of America
Class Action Now
#4Consumer Comment
Thu, November 17, 2011
The more time I spend on-line, the more I realize I am not alone. I would love to be part of a class action suit.
