- Report: #847525
Complaint Review: Nationstar Mortgage - Lewisville Texas
Reported By:
Dave -
Madison, Indiana, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Nationstar Mortgage
350 Highland Drive Lewisville, 75067 Texas, United States of America
Phone:
Web:
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Business Rating:
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Nationstar Mortgage This company is a total insult to the mortgage industry Lewisville, Texas
I was in the process of doing a HAMP mortgage modification with Bank of America, when I was advised by Bank of America that they had sold my mortgage to Nationstar Mortgage. I was instructed to send my loan modification documents to Nationstar Mortgage. I did as I was instructed and send the complete document package to Nationstar Mortgage in Oct 2011. That's when things began to go south.
I called to make sure they received my application package which I sent by pirority mail with proof of delivery. No one could find my application package and I was told I would have to send it again.
This application package took me several weeks to put together. Before I sent another modification I called Nationstar Mortgage again and was told they had my information and it was under review and they had all the information required for processing. In November I received a call asking for additional information which I sent by both priority mail and fax. I received another call from a different person asking for the same information a week latter.
I heard nothing back from these people, so I called to ask the status of my application. I was told
they needed additional information, which sent by pirority mail and by fax. I heard nothing back from them and it was now the first week of January. I called for the status of my application again and was told they had everything they needed and it was under review. I heard nothing back from them in January so I called them back the first week of February. I was told that my modification had been approved and I would be receiving a modification package from them in the mail. That information never came, so I called back the last week of February and I was told that my application was denied and a letter had been mailed stating I did not qualify for the HAMP program. It has now been three weeks and I have not received the letter that they said they mailed.
This company has people working for them that do not have a clue about customer service. The right hand does not know what the left hand is doing, and no one there can give an answer about anything you can depend on. When you talk to another person you get a tolally different answer.
At this point I don't know if my loan modification is approved or declined, and if I call them I am told it is apporved and declined. After checking complaints about this company I find that thousands of people are having the same or worst problems. Because the HAMP mortgage modificaton only applies to Fannie May and Freddie Mac mortgages, Nationstar is buying these mortgags from prime mortgage companies and doing everything they can to foreclose on these loans so they can sell the property and the government owned fannie May and Freddie Mac insured these loans so Nationstar Mortgage is paid any shortage by Fannie May and Freddie Mac.
This company has no intension of helping home owners to keep their homes. They are using the HAMP program to create situations that put the home owner in a forecloser position. They should be prohibited from participating in this government program.
I called to make sure they received my application package which I sent by pirority mail with proof of delivery. No one could find my application package and I was told I would have to send it again.
This application package took me several weeks to put together. Before I sent another modification I called Nationstar Mortgage again and was told they had my information and it was under review and they had all the information required for processing. In November I received a call asking for additional information which I sent by both priority mail and fax. I received another call from a different person asking for the same information a week latter.
I heard nothing back from these people, so I called to ask the status of my application. I was told
they needed additional information, which sent by pirority mail and by fax. I heard nothing back from them and it was now the first week of January. I called for the status of my application again and was told they had everything they needed and it was under review. I heard nothing back from them in January so I called them back the first week of February. I was told that my modification had been approved and I would be receiving a modification package from them in the mail. That information never came, so I called back the last week of February and I was told that my application was denied and a letter had been mailed stating I did not qualify for the HAMP program. It has now been three weeks and I have not received the letter that they said they mailed.
This company has people working for them that do not have a clue about customer service. The right hand does not know what the left hand is doing, and no one there can give an answer about anything you can depend on. When you talk to another person you get a tolally different answer.
At this point I don't know if my loan modification is approved or declined, and if I call them I am told it is apporved and declined. After checking complaints about this company I find that thousands of people are having the same or worst problems. Because the HAMP mortgage modificaton only applies to Fannie May and Freddie Mac mortgages, Nationstar is buying these mortgags from prime mortgage companies and doing everything they can to foreclose on these loans so they can sell the property and the government owned fannie May and Freddie Mac insured these loans so Nationstar Mortgage is paid any shortage by Fannie May and Freddie Mac.
This company has no intension of helping home owners to keep their homes. They are using the HAMP program to create situations that put the home owner in a forecloser position. They should be prohibited from participating in this government program.
1 Updates & Rebuttals
salt_of_the_earth
milan,Tennessee,
USA
my sister was done trhe same way by this company
#2Consumer Comment
Fri, March 02, 2012
my sister had a house through her mortgage company and during the modification this nationstar mortgage done her the same was she was in the process of doing the hamptrial work out with her other mortgage company and received a letter from them that they sold her mortgage to nationstar mortgage she did receive a call from them being nationstar mortgage informing her that she had 3 days to move out of the house that they was not interested in any way shape of form of working her mortgage out they had claimed they done sold her house to her witch i believe to be illegal cause they never properly warned her of the sell of the property. and yes her first mortgage was a fannie mae mortgage. but she never received no intent of selling letters or nothing from them i mean they bought it called said they sold the property and she would have to be out in 3 days dont think its legal but its been well over a year now since she moved and is now renting. but i would agree something needs to be done with nation star mortgage.
