- Report: #315870
Complaint Review: Nationstar Mortgage - Lewisville Texas
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Nationstar Mortgage
350 Highland Dr. Lewisville, 75067 Texas, U.S.A.
Phone:
888-4802432
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Nationstar Mortgage unwilling to provide customer service Lewisville Texas
I am currently a very disatisfied and unhappy customer. I am in the final stages of completing my 2 bedroom, 2 bathroom addition onto my existing 3 bedroom, 1 bathroom house. nationstar has keep giving one excuse after another. I am not trying to cash out all I want to do is to refiance on what I owe on the loan. All I am trying to do is to safe money. Currently my rate is 8.6% on an ARM.
first, they told me that i did not meet the fannie mae guidelines. I did some research with fannie mae and found out that i meet the guidelines for fannie mae.
second, nationstar told me that if i go into default during the addition it would be harder to resale the house. What happens if i go into default while the additon is going on now. Doesn't it make sense to refi with a cheaper rate so if I do default the lose would not be as high.
I believe since I am paying an high interest rate nationstar is making money why would they want to lower my rate. I am currently speaking with a vp at nationstar who proves to be unhelpful. I have spoken with my bank and 2 other lenders who said they could do the refi. also, nationstar is not willing to wave the prepayment penalty so i can take my business elsewhere. I am an middle class single dad with 3 kids trying to make it and nationstar says they are customer oriented. I beg to differ. I am not asking for anything unreasonable. I will not recommend nationstar to anyone.
Rodney
Luray, Virginia
U.S.A.
first, they told me that i did not meet the fannie mae guidelines. I did some research with fannie mae and found out that i meet the guidelines for fannie mae.
second, nationstar told me that if i go into default during the addition it would be harder to resale the house. What happens if i go into default while the additon is going on now. Doesn't it make sense to refi with a cheaper rate so if I do default the lose would not be as high.
I believe since I am paying an high interest rate nationstar is making money why would they want to lower my rate. I am currently speaking with a vp at nationstar who proves to be unhelpful. I have spoken with my bank and 2 other lenders who said they could do the refi. also, nationstar is not willing to wave the prepayment penalty so i can take my business elsewhere. I am an middle class single dad with 3 kids trying to make it and nationstar says they are customer oriented. I beg to differ. I am not asking for anything unreasonable. I will not recommend nationstar to anyone.
Rodney
Luray, Virginia
U.S.A.
1 Updates & Rebuttals
Please Update Your Post
Charlotte,North Carolina,
U.S.A.
Did you get away from Nationstar?
#2Consumer Comment
Wed, April 02, 2008
Hi Rodney, I read your post, and I wish I could say its the first time I've heard that from this company. Were you able to get out of that loan? If you haven't, I would recommend doing so asap. I work in the mortgage business as well, and things have gotten pretty ugly in Virginia. There is a ripple effect coming from the DC area and property values have plummeted all over the state. As far as the prepay is concerned, if you're going to an 8.6 to a conforming or government loan, the money you will save in your montly payments will make up the prepay in no time. One thing I know for certain... there are a lot of people in Virginia that were in a similar situation to you. They decided to wait to refinance, now they don't have the equity to get it done. They either have to sell their homes, ride out the adjustable rate mortgage and hope it doesn't get too far out of their budget, or let their homes go. Its a sad situation. If you still need help with this, let me know and I'll be happy to point you in the right direction.
