- Report: #351199
Complaint Review: Nationwide Home Warranty - New York New York
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Author Confirmed
Why?
Nationwide Home Warranty
P.o. Box 341 New York, NY 10013 New York, 10013 New York, U.S.A.
Phone:
888-500-2110
Web:
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Nationwide Home Warranty Auful, Fraudulent, disqusting service, stay away from this company New York New York
Awful, Fraudulent, Deceptive and disgusting service, Nationwide Home Warranty
My wife and I purchased a Nationwide home Warranty for our primary residence in 1/08/08.
Unfortunately we had a few problems this year and had to call them for assistance.
Our first claim was denied after a tree branch dropped on the electrical panel, nationwide said they did not cover acts of god. We paid an electrical contractor 675.000 to repair the broken box. I actually did not have a problem with paying as I believed them when they said they couldn't cover under such conditions.
Three month later our Sundance Cameo, Hot tub pump went out and although we paid an extra premium to have this insured they argued for two months until they finally agreed to pay only half of the repair amount. Nationwide flatly refused to pay for the second pump that burned out because of the circulation pump. They said I would have to buy and install this one myself or hire someone. This ordeal lasted two months with at least 15 calls to their main office.
A month after the hot tub ordeal, a waterline bust which needed immediate attention. I was forced to call a plumber myself as I realized from past experiences that Nationwide would stall and not return calls for at least several days as to force people with policies to fix it themselves in order to save on service calls.
Lastly, we had our furnace stop working at the end of winter. When I reluctantly called to file a claim, I was given a name of someone not in my area, who finally returned my call after a few days to inform me he did not work my area. I call Nationwide back and was given another name of a heating and gas contractor. This contractor came to my residence I paid my $60.00 dollar service fee. He then diagnosed the problem and fixed it two weeks later. He called me to say that that nationwide warrantee voided his bill and that he should collect the balance from me. A I called nationwide warranty and spoke too their president Ashley Porter, she informed me that unless I could produce records showing that I had this furnace checked yearly they don't pay. I asked to talk with the regional manager Brian Cooper and asked what home owner has all their appliances checked yearly? He said read the contract. There will be no payment from Nationwide.
Anyone out there also disgusted with nationwide practice? Perhaps a class action lawsuit against this lousy company would help them in the long run.
Kirk
alameda, California
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
My wife and I purchased a Nationwide home Warranty for our primary residence in 1/08/08.
Unfortunately we had a few problems this year and had to call them for assistance.
Our first claim was denied after a tree branch dropped on the electrical panel, nationwide said they did not cover acts of god. We paid an electrical contractor 675.000 to repair the broken box. I actually did not have a problem with paying as I believed them when they said they couldn't cover under such conditions.
Three month later our Sundance Cameo, Hot tub pump went out and although we paid an extra premium to have this insured they argued for two months until they finally agreed to pay only half of the repair amount. Nationwide flatly refused to pay for the second pump that burned out because of the circulation pump. They said I would have to buy and install this one myself or hire someone. This ordeal lasted two months with at least 15 calls to their main office.
A month after the hot tub ordeal, a waterline bust which needed immediate attention. I was forced to call a plumber myself as I realized from past experiences that Nationwide would stall and not return calls for at least several days as to force people with policies to fix it themselves in order to save on service calls.
Lastly, we had our furnace stop working at the end of winter. When I reluctantly called to file a claim, I was given a name of someone not in my area, who finally returned my call after a few days to inform me he did not work my area. I call Nationwide back and was given another name of a heating and gas contractor. This contractor came to my residence I paid my $60.00 dollar service fee. He then diagnosed the problem and fixed it two weeks later. He called me to say that that nationwide warrantee voided his bill and that he should collect the balance from me. A I called nationwide warranty and spoke too their president Ashley Porter, she informed me that unless I could produce records showing that I had this furnace checked yearly they don't pay. I asked to talk with the regional manager Brian Cooper and asked what home owner has all their appliances checked yearly? He said read the contract. There will be no payment from Nationwide.
Anyone out there also disgusted with nationwide practice? Perhaps a class action lawsuit against this lousy company would help them in the long run.
Kirk
alameda, California
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
2 Updates & Rebuttals
Learned My Lesson
Logan,Utah,
U.S.A.
Watch out for the fine print
#2Consumer Suggestion
Wed, July 30, 2008
Many companies state they will deny claims if the product is not used according to manufacuter's instructions. This makes it real easy to deny a claim. The contract with the company that covers my home states that if the damage is caused by failure to follow manufacurer's instructions, then it will not be covered. In other words, if I fail to change the filter as often as I should but the breakdown is not related to the failure on my part, it is still coverd. Believe me, I have tried several companies and finally found the one that treats me fairly. It is worth the search. Good luck.
Anthony
W. Covina,California,
U.S.A.
Read the whole contract.
#3Consumer Comment
Tue, July 29, 2008
Something funny going on here. I have a home waranty policy with an other firm which has not been perfect but since I am billed monthly I have some recourse. I called Nationwide and asked them about the verbage or language requireing yearly inspections. They say they do not have any such requirement. A carefuly reading of the contract will solve the problem.
