Keith
Ft. Lauderdale,#2REBUTTAL Owner of company
Thu, September 20, 2007
We had offered Marsha her .60 per pound per article as her settlement. That's the insuranse she signed up for. After speaking with the customer I decided to offer her more cause it was due to driver negligence. I called her on my own and made her an offer to her satisfaction her. We try to keep our customers happy it doesn't always work but we try.
Keith
Ft. Lauderdale,#3REBUTTAL Owner of company
Mon, July 30, 2007
Marsha I apologize if your move didn't go as perfect as you would have liked. Just to let you know the driver and his men have worked for a major van line for 15 years. I had just recruited them over. These men were more then qualified to do the job. Let's start at the top. As far as the packing is concerned. All my drivers are instructed to let you know if packing is going to go over then we follow up with quote if it's over 10%. If you had a question on the packing or the amount used you could have checked it off at the delivery. As far as the delivery. If there is something wrong with one of my trucks on the road I have it repaired. I don't have crappy trucks running across the states. Also it is a law that you can not deliver or even open the doors unless you are paid. As far as arguing? ? I'm not sure who you are arguing with cause we have only heard from you one time. We made you an offer then never heard anything else again. So please if your not happy with it you can talk to us about it.