Complaint Review: Natural Methods - Williamsville New York

I didn't file the original report but did file the comment titled "Exact same bad experience with Natural Methods". I just wanted to update what happened to me: I ended up eventually getting through to Natural Methods via their phone line after repeated attempts. They told me they had been having customer service issues lately. They also said they were having some major troubles with their supplier. I cancelled my order and they refunded my money. I then later re-ordered a LadyComp via RaXMedical and it was shipped right away. I made sure to phone first to confirm it was in stock. It is a good product and RaXMedical seems to have their act together.

As a Lady-Comp (Valley Electronics) authorized U.S. distributor located in California, we are very concerned about negative reports regarding late or missing shipments, limited product availability and poor customer service from various resellers. The FDA approved Lady-Comp and the other V.E. Products are exceptional in terms of quality and reliability and we believe that customer service should always meet, if not exceed, our customers expectations. As the distributor presently servicing customers from within the U.S., exceptional and personalized service is our commitment to you. Our hours of operation are convenient and all customers receive feedback by telephone or email within one business day, 7 days per week. All orders placed Mon-Fri are shipped within a 24 hour period, and orders received on Saturdays and Sundays are shipped immediately on Monday. For international or special shipping requests, we are pleased to accommodate whenever possible. Most orders are received within 3 business days. We are always available to provide Lady-Comp support and to answer any questions you might have. Kind regards, Naturally For Her Toll free: 1.866.590.9626 [email protected]

I've had the exact same experience as Kay in buying from Natural Methods. I made my purchase about 6 weeks ago (except I paid the full $500+ upfront rather than in installments AND I paid for expedited shipping!). Natural Methods proceeded to charge my credit card and then sent me an email saying the product is back-ordered about 3-4 weeks. After about 3 weeks I used their online form to ask what my order status was. They never got back to me. A couple weeks later I emailed them. They never responded. All I get when phoning (their many different numbers) is their voicemail, and they haven't returned my call. It's been over 6 weeks since I placed my order and I haven't been able to contact them once. It's frustrating because I'll be moving soon and can't wait another month for my order to be shipped. I can't get ahold of them to change my address, nor do I want to wait indefinitely for something that I have no guarantee (or even a verbal/written assurance) I'll ever get. My only recourse might be to file a dispute or chargeback with my credit card company. The thing is, I don't actually think Natural Methods is trying to scam or fraud anyone. They seem like they were at one time a reputable company. They just seem to either (A) have terrible customer service due to currently being phenomenally understaffed or incompetent or something, or (B) are going out of business and haven't tied up their loose ends yet. It's totally unacceptable to charge a customer's credit card *months* in advance to shipping a product, especially when your website gives the promise that the product will arrive in a few days if one pays for expedited shipping. This would be still be forgivable, however, if I could actually speak to a customer representative to see what was going on. But I can't seem to do that. In response to RaXMedical: I didn't order through your website so I can't say what your customer service is like. I ordered through http://ladycomp-babycomp.com. If you are in any way affiliated with that distributor, please let us know what's going on.

Hello, We read your experience online and we didn't want this poor sevice to reflect badly on the Lady-Comp and baby-Comp products. RaXMedical is the USA distributor of the products, we are never 'out of stock'. We have excellent customer service including a toll free number, 9-5 EST Monday to Friday and 7 day email service with a two hour response time. We value the product's good reputation as a reliable, natural birth control and we make every effort to provide the best in customer service. We ship twice a week and delivery is usually within 3 business days. We never process funds through your credit card until the day we ship the device. Please let us know if we can assist you in the future. Thanks, RaXMedical Inc. 1 866 202 2193 [email protected]