- Report: #807894
Complaint Review: Nelson Chrysler - Internet
Reported By:
Harry -
Nelson, British Columbia, Canada
Submitted:
Updated:
-
Author Not Confirmed
Why?
Nelson Chrysler
803 Baker St. Internet, United States of America
Phone:
250 352 5348
Web:
www.nelsonchrysler.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Nelson Chrysler full warranty with refund when time period is done when buying used car Internet
when i bought the car the cost of full warranty was $3700.00 with refund of $2000.00 if warranty was not used. I never asked them to use warranty so wondered why no refund when I checked bills I paid one had a warrantied part for $100.00 which they chose to do but never mentioned it when they did of corse they have you sign all bills when paying so they say its my fault for not reading it when i paid the bill. well i will let the people that read this decide if this was a deliberate way to ripoff me the customer. also they changed brake light bulb charged me $45.00 to do this without asking if i wanted them too.
1 Updates & Rebuttals
James MK
La Jolla,California,
USA
Burden of Proof
#2Consumer Comment
Fri, January 06, 2012
This was quite possibly a way for them to weasel out of the warranty refund but unfortunately you'd have a hard time proving it. One thing they are right about is that it is the customer's responsibility to read anything they want you to sign.
As for the brake bulb replacement on most cars this requires all but 2-3 minutes of work, but many shops will charge a full hour whether the job takes 59 seconds or 59 minutes. And yeah, they shouldn't have done the bulb job without asking you first. If push came to shove you could refuse to pay for this, I doubt they would pursue the issue.
