- Report: #1155363
Complaint Review: Netflix - Internet
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Author Not Confirmed
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Netflix
Internet, USA
Web:
www.netflix.com
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Netflix RIP OFF FOR TWO YEARS Internet
Netflix has ripped me off for two years. When our account was initially setup, they told us it didn't go threw and to retry. So we did, and it worked. Apparently even thought they said, it did not setup the first time it created an account (with the same email address). I noticed in Feb. I was double billed. I called and they explained it away. So I took it as a fluke. Well then on May 31, I recieved an email saying Houston we have a problem with payment, when I had just seen the payment post to my bank two days prior. So I called. It turned up there was two accounts, one which I did not authorize. So I looked back at my bank statements since we started netflix, and low and behold there were two charges every month. I spoke with so many people at Netflix it was sad.
They tried to offer me two months credit, and said, that was all they could do. Eventually I got to speak with a Supervisor and they said, we could send it to fraud and that would allow me to get my money back, as it was clear I did not authorize it. Then they tell me I will recieve a call back in 72 hours. I didn't recieve a call back. I got an email four days later, that said, nothing. So I called in to try and find out the status. Well the untrained CSR, send a second request up which turned off my actual account. Which also blacklisted my debit card so I could use it on Netflix. So at this point I had just paid yet again for a service and now had no access to it.
So they tell me I can go purchase a prepaid debit card and use it to pay it again to reactivate where they turned it off in error, but the second report. I refused. After a few days I ended up doing it anyway. It was at this time that the Supervisor I was speaking with said, that the fraud department had concluded their investigation and I should be recieving my funds in a couple days. Well this is more than a week later. I called in to Netflix they tell me they can't contact their own fraud department. An that no credit is being issued. I am like what, wait, huh... I did not authorize this and they already told me the credit was being issued. Now you are saying that everyone I have spoken to has lied. Brittany (Nexflix Supervisor) a pathetic one at that, tells me that I am SOL. I have already filed a report with the BBB, and even if it is a measley 220.00, I will take these dumbasses to court for the principle of it. They are THEIVES! An their CSR are very unprofessional and need much additional training.
NETFLIX WILL RIP YOU OFF!!!
3 Updates & Rebuttals
Damon
Warsaw,Kentucky,
Update
#2Author of original report
Sat, June 28, 2014
In response to the claim I filed with the BBB, Netflix has refunded my money, and given me 6 months of free Netflix.
Damon
Yeah Okay
#3Author of original report
Tue, June 17, 2014
Just as an FYI, I have two years as a statue of limitation. I did not start the account, I did not authorize the account. Therefore; it is an invaild charge. So regardless of if I reconciled, my bank account or not the charge was never vaild. We will just see who wins. An I will let you know the outcome when I do win.
Robert
Irvine,California,
The only one who ripped you off is you.
#4Consumer Comment
Tue, June 17, 2014
The only reason you got ripped off is because YOU failed to take responsibility over your accounts. As an adult it is YOUR responsibility to monitor your accounts and reconcile them every month to make sure that you don't have any invalid charges. Mistakes happen, and apparently one happened here. So I am not saying that they are totally innocent. And had you noticed this after one or two months...right there with you. But after this period of time any money you lost is 100% YOUR FAULT.
Oh but now you are saying..."But I did monitor my accounts and since it was from NetFlix I figured it was okay"...BUZZ WRONG ANSWER, thank's for playing. You see looking at your account and seeing a charge is not reconcilling your account. You should be keeping a register where ALL of your transactions are written down as you make them. For the automatic ones you need to put them in on the day they are taken out. Then when you get your monthly statement you mark off the ones in your register and comprae them with the statement. Had you done this, this "double charge" would have stood out like a sore thumb.
So you can make a lot of noise and who knows perhaps they will refund you the money, but legally you have 60 days to dispute a charge. So anything you get above that consider yourself very lucky. Oh and as for taking them to court...the time limit on the dispute and your responsibility for monitoring your account is exactly why you would loose.
