- Report: #186062
Complaint Review: Netscape Internet - Internet
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Author Confirmed
Why?
Netscape Internet
Netscape Internet Internet, U.S.A.
Phone:
866-541- 8233
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Netscape Internet ripoff Netscape Internet providor ripoff I notified them to cancel my service in Nov 2005. April 10,2006 Netscape withdrew from my acct. I called them the Supv. Mr A.B. stated Money will be ret'd to my acct in 5 days Internet
In Nov. 2005 I requested by telephone,internet and mail to cancel my acct with Netscape Internet service. They agreed to cancel the acct. In April 10,2006 my bank acct reflected a withdrawal from Netscape Internet. I called them 4/11/06. The person I spoke to insisted that I still had an account . I told her they are not on my computer!
Finally I asked to speak to the supervisor. I talked to Mr. Andy Bond. He acknowledged receiving my request for cancellation.
He explained that they decided to give me 2 months free service (which I did not use) I had completely removed their service!
He stated after the 2 months free service, they billed me. I told him they were not authorized to do so. After some denials and debates, he finally stated "We will put the money back into your acct... it will take 5 days". I will allow them time to return my money back to my acct. before I file a consumer complaint with Michigan's Att. General Mike Cox.
Barbara
Romulus, Michigan
U.S.A.
Finally I asked to speak to the supervisor. I talked to Mr. Andy Bond. He acknowledged receiving my request for cancellation.
He explained that they decided to give me 2 months free service (which I did not use) I had completely removed their service!
He stated after the 2 months free service, they billed me. I told him they were not authorized to do so. After some denials and debates, he finally stated "We will put the money back into your acct... it will take 5 days". I will allow them time to return my money back to my acct. before I file a consumer complaint with Michigan's Att. General Mike Cox.
Barbara
Romulus, Michigan
U.S.A.
