- Report: #972108
Complaint Review: Netspend - Internet
Reported By:
Consumer -
Cranberry Twp, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Netspend
Internet, United States of America
Phone:
Web:
www.netspend.com
Categories:
Business Rating:
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Netspend Bogus Fees, Internet
I signed up for a Netspend debit card and was sent an email confirming that I was enrolled in Netspend Premier and I would receive unlimited debit transactions with no fees. They sent me a Netspend Premier card (the card says Netspend Premier on it in big print on the front of the card) and I began using it. Over approximately two weeks, I used the card and then noticed that for every transaction I was charged either $1 or $2, totaling over $60.
When you call customer service, no live person is available. I received a response after I emailed them on their website that said they "understood my frustration" but they were not going to refund the fees.
Go with a local bank that actually has people that understand that when you tell your customers something you should actually do it.
When you call customer service, no live person is available. I received a response after I emailed them on their website that said they "understood my frustration" but they were not going to refund the fees.
Go with a local bank that actually has people that understand that when you tell your customers something you should actually do it.
1 Updates & Rebuttals
Travis
USANetSpend
#2UPDATE Employee
Mon, November 26, 2012
We are very sorry to hear that you were still charged transaction fees after being enrolled in NetSpend Premier. NetSpend Premier does offer several benefits, including the reduced monthly fee advantage plan. Unfortunately, the fee plan must be set up separately since not all customer wish to have this.
Please send an email to [email protected] with your information and we will be happy to take care of this for you. Again, we sincerely apologize for any inconvenience this has caused you. We hope the problems you have experienced will not bear any reflection on our company and the services we provide.
If there is anything else we can do to assist you, please do not hesitate to contact us via email or call customer service at 1-86-NetSpend (1-866-387-7363).
