- Report: #1249533
Complaint Review: netSpend - Internet
Reported By:
adulfus -
Saint Petersburg, Florida, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
netSpend
Internet, USA
Phone:
18663877363
Web:
www.netspend.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
netSpend Stated I had no balance when I didn't want to give my SS# Online Internet
Recieved a netSpend card as a "gift card", which I understand it is not. In order to activate the card you need to provide a SS#. You cannot even get to customer service by phone until you enter a SS#. However, was told by their email customer service I could convert it to a limited use card without using my social security number, but needed to call customer service to do so. Since you cannot call customer service without using your SS#, this was a runaround scam. I finally put in 0000000000 as a SS# and got through to customer service. Once I told the rep I wanted to make it a limited use card, he said I had no funds. I had just received the card intended to be a gift card, with the receipt of money put on the card. He could not offer any other support. The $50 is gone and there is no way to recoup it.
Customer service is very dificult to get to, once you do get to them, they will lie, then tell you there is no recourse. Since you have no other options to contact them, there is no other place to get resolution.
Would highly recommend finding a different card.
