Complaint Review: Netspend -

My issue started Jan. 5th 2016 when i received an email stating that my bill pay transaction was going to be taken out on a certain date. if i didn't authorize this transaction to call a number provided. so i contacted the number because not only did i not authorize i have never used there bill pay and i don't have a clue who this person was trying to take money out of my account. So the person on the phone said it was canceled nothing will be taken out. but 2 days the amount was taken out so i filed a dispute. 2 weeks later i get the refund. but the same thing has tried 8 times to take out of my account. then on 2/4/16 the amount was taken out again. netspend is giving me everything but a refund, i am getting headaches, and stomach issues, and no refund from netspend.

i looked on google for this person april toler they don't even exist. I am having to pay late fees because of this and about to loose my storage because of it. I found out the day i went to make my storage payment that they took out this money again. so i have a declined and late payment fee along with the headache of this ignorant company. i am in the process of filing a fraud report against them and the thing doing the transaction. but because i get 2 disability direct deposits i cant close the account until a cleared month of checks go into the new bank. i have to contact ssi to change my bank. and since netspend keeps taking my money and taking forever to do anything to resolve it. i have no money to deposit to get a new account. and if i don't change my direct deposit by a certain date it has to go to netspend for another month. and also because of the issues with netspend somehow my daughters check was returned, so ssi suspended her income for a month.Company keeps trying to do a bill pay that I've never done.

I've already sent in a complaint this is my second one this is an email I just received today. Warning! Insufficient funds to process your Bill Payment to april toler Dear Cardholder, A payment to april toler for $250.00 which you scheduled through Bill Pay has failed to process due to insufficient funds in your account. Please deposit additional funds to your account quickly and reschedule the payment if necessary by logging into the website on the back of your card and selecting the Bill Pay icon in the Account Center. Please note that we will not charge you any fees for the failed payment; however, make sure to pay your bill as soon as possible to avoid any late charges from your service provider. Thank you for using Bill Pay. If you require further assistance do not hesitate to contact us, Note: You may receive this notification message twice for the same scheduled payment because Bill Pay will make another attempt to process the payment after the first decline.Company keeps trying to do a bill pay that I've never done. I've already sent in a complaint this is my second one this is an email I just received today. Warning! Insufficient funds to process your Bill Payment to april toler Dear Cardholder, A payment to april toler for $250.00 which you scheduled through Bill Pay has failed to process due to insufficient funds in your account. Please deposit additional funds to your account quickly and reschedule the payment if necessary by logging into the website on the back of your card and selecting the Bill Pay icon in the Account Center. Please note that we will not charge you any fees for the failed payment; however, make sure to pay your bill as soon as possible to avoid any late charges from your service provider. Thank you for using Bill Pay. If you require further assistance do not hesitate to contact us, Note: You may receive this notification message twice for the same scheduled payment because Bill Pay will make another attempt to process the payment after the first decline. I have one phone call and they walk with you and how you used to be okay because the only way to cancel it was if I didn't I had no clue on how to do it and I've never used it. But to find out they had it set up weekly to take out $250. And because of all this in the stress I have constant migraines I'm about to lose my stories and all the stuff that goes in my home Mohamed phone shut off that's another $50 to turn on so at this point I'm wanting more than $250 because it's been going on since January when you first told me but it wasn't going to happen anymore. Is filing a police report with my local sheriff's department have a case number I have filed a complaint 3 or 4 times with the Better Business Bureau I filed a complaint with the internet complaint center and I am in the process of getting a new social security number and I've also gone on the Federal Trade Commission site something or the other thank you