Complaint Review: Networkagenda.com/Grant Search Assistant - Nationwide

I never authorized this company to charge my card and saw charges of $7.95 twice one per each months between july and august 2006. Never knew as prior knowledge of my company untill charges were applied. I would like to get my money back, a total of $15.90

I also was involved in a misunderstanding with Raven Media and their Grant Master Program. I ordered their DVD at the cost of $2.99 for shipping and processing. Later I discovered that $39.95 + $7.95 + $9.95 had been charged to my credit card. Needless to say I was stunned and angry for I was not aware of ordering these services. I imediately called my credit card company and complained that I did not aurthorize these charges. They said they will identify them as disputed items. I then found this site and read of all the other people who either misread the free DVD advertizement or just didnt read the fine print and agonized at how am I going to get out of this gross misunderstanding. After reading all the horror stories about not being able to contact the company and being able to cancel I paniced. I called Ryan Riddle on his cell phone but I left a message with him saying I wanted to cancel. Then I e-mailed them and demanded that they cancel me out. At that time I had visions of paying out $57.85 a month for life.I then saw a comment indicating that you had to call the company using the phone number in the DVD phamplet 1-800-546-2919 and call them to cancel your memberships in all three progams. I called this number first thing monday morning and got them imediately Karen answered and I explained that I wanted to cancel imediately. She was very corial and gave me three conformation numbers to cancel all three memberships and said as of that moment no further charges would be levied. I was relieved but still perturbed that I allowed myself to get into such a stupid position. And concerned that the charges would actually cease. I later recieved an e-mail from Tony Skougard assitant to Ryan Riddle that all the charges were indicated in the proposal and I should have read them. But he understood that there was a miscommunication and he would issue a refund of one months membership fees. I dont think I should have been charged anything but was glad to have it over with. So in defence of this controversial company I must say they dealt with me promply and professionaly. I hope this may help all of you who like me un wittingly ordered these services and are in a quandry as to how to cancel them. Anthony

First of all I want to offer my apologies to Louis. It is not our policy to have our clients pay for the shipping and handling of a free CD and then not receive it, and then get billed for the bonus material that accompanies the CD. Unfortunately, I haven't been able to locate an account for Louis, but I would like to help him with the resolution he is seeking. For customer service you may call 866-370-7270 and they'll be happy to cancel your account. If you've already tried our customer service department and feel like you weren't treated fairly please call me ASAP and I will address your concern immediately. I can be reached on my cell phone at 435-773-1795 or via email at [email protected]. I demand that our company provides professionalism and respect to our clients and when we fail them in this or any area I would like to resolve it. If you are another client reading this and you feel we've failed you in some way please contact me ASAP so that I can help you resolve your concerns. Sincerely, Ryan R.