- Report: #1435185
Complaint Review: Neuro Advance LLC - Hemet California
Reported By:
Rosemary -
FALLBROOK, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Neuro Advance LLC
3507 W. Stetson Ave #221 Hemet, 92545 California, United States
Phone:
1 800 8194406
Web:
www.Neuroadvanceusa.com
Categories:
Business Rating:
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Neuro Advance LLC Refusal to honor contract warranty, refusal to return money Hemet California
After attending a free dinner and presentation on low level bio lights, I decided to give it a try for my restless leg syndrome. I felt comfortable doing this because the contract states if there is no improvement after four months, my money would be refunded.
After using the lights as directed for 5 months, my legs did not improve. I wrote Neuro Advance, asking for the refund that is guaranteed in the contract. They responded that they would not give me my money back, not because I didnt use the lights for two hours a day as instructed, but because I apparently missed three coaching calls during the five month period. I looked at my records. I returned every single phone call and they did not call me back. I had two other phone appointments with Neuro Advance and they failed to call me.
Refusing to refund my money due to a telephone call is a deceptive business practice. I was completely in compliance with all their instructions, and used these lights in accordance with their direction. The fact that I may or may not have missed a telephone call is not a good reason to refuse a refund for a product that did not work. I am going to file in Small Claims court and let a judge decide if I am due my money back. I believe Neuro Advance uses these minor technicalities to rip people off.
