- Report: #1353318
Complaint Review: NEUROXR - Internet
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Author Not Confirmed
Why?
NEUROXR
Internet, USA
Phone:
844-893- 4642
Web:
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NEUROXR NEURO SLEEP NEURO XR SLEEP freedom grou DECEPTIVE, AWFUL CUSTOMER SERVICE & LIES !! Wyoming Internet
Saw ads all over Facebook and twitter for this "brain enhancing limitless pill" after doing research and reading other ripoff reports I quickly realized I had made a mistake. I immediately called back (less than an hour after ordering) to cancel - the 14 day free trial starts as soon as you place your order by the way- and takes a week to receive. The representative insisted that I keep the product and if I didn't like it could return for free and not be charged anything. I said okay and we ended the call. I called back first thing the next morning to cancel because the other ripoff reports state that they were charged the $89.95 upon delivery and also because my trial would already be halfway over upon receiving the product. The said they would extend my trial period to 30 days risk free and I accepted. An hour later I called back and told them I don't want to be persuaded and to just cancel my account and do not charge my card or ship the product , the representative put me on a brief hold to check with his supervisor and confirmed that the items Had not yet been shipped and that they would cancel the order. THEY WERE NOT ABLE TO PROVIDE EMAIL OR ANY SORT OF VERIFICATIONS FOR ANY OF THIS - NOT TE CANCELLATION, THE ORIGINAL ORDER, SHIPPING OR ANYTHING. So I check my bank account last night and I was not only charged the $4.95 shipping once but two separate times !! I called with the dispute department from my bank and the NEURO XR rep said that the product(s) have already been shipped and that I ordered two separate products !!!!!! they refused to give a cancellation number to my banker or an RMA number but told me to reject the package when it comes. Yeah right. So now I will be paying return shipping because I do not trust this company to actually be honest about receiving the return package and has just been a big hassle and headache !!!!! DO NOT WASTE YOUR TIME OR MONEY WITH RHIS COMPANY ! Do your research and shop elsewhere.
