Nancy
Watsonville,#2UPDATE Employee
Sat, January 14, 2006
Dear Katie, I am really sorry that this happened! We know our customers are our most important asset. The reason we ask our customers if they have a tracking number on their lost package, as in your case, is so we can assist them in finding the location of the package. We make every attempt to take care of any problems our customers bring to our attention. Our dedication to our customers and cause is reflected in our liberal exchange and return policy which can be referenced on our website. On this page we clearly state that We recommend that you insure or put tracking on your packages as New Native Inc. is not responsible for lost or stolen packages that are sent to us. We hope that this unfortunate incident will not deter you from doing business with us in the future. We're happy to hear that you've chosen to contact carry and are using the New Native Baby Carrier as a tool for attachment parenting. We sincerely hope you understand that we hold our integrity to the highest regard and are a company that puts people before profits. We hope that you will enjoy your carrier for years to come. Sincerely, New Native Inc.