- Report: #23690
Complaint Review: new native baby carrier - soquel California
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Author Not Confirmed
Why?
new native baby carrier
www.newnativebaby.com soquel, 95073 California, U.S.A.
Phone:
800-646-1682
Web:
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new native baby carrier take your returns and keep your money soquel California
i love my sling, but hate the company i bought it from.
i bought two slings from www.newnativebaby.com because i didn't know what size i'd want, and figured it'd be easier to return one rather than exchange it. the company made it sound easy enough, just send it back and they'd refund my credit card.
i love the new native sling. it's so easy and simple to use. my baby loves being carried in it. i decided which size i liked and sent the other one back.
i hadn't heard from the company in three weeks, nor seen a refund applied to my credit card. i emailed them and promptly received a phone call. they hadn't seen my package.
when asked how i shipped it, i told them via the postal service. the woman responded by saying "when i ship via the postal service i usually get a tracking number put on it." only problem is, i hadn't mentioned that i didn't, nor had i mentioned that i didn't know if they'd received the package or not, just that i hadn't heard back from them.
it's obvious to me that they received my package, saw that i didn't pay additional for any tracking options, and knew that since i couldn't prove otherwise that they could keep my money AND my sling.
live and learn. don't ever send anything through the postal service and don't ever deal with small dishonest companies like that found at www.newnativebaby.com
katie
denver, Colorado
i bought two slings from www.newnativebaby.com because i didn't know what size i'd want, and figured it'd be easier to return one rather than exchange it. the company made it sound easy enough, just send it back and they'd refund my credit card.
i love the new native sling. it's so easy and simple to use. my baby loves being carried in it. i decided which size i liked and sent the other one back.
i hadn't heard from the company in three weeks, nor seen a refund applied to my credit card. i emailed them and promptly received a phone call. they hadn't seen my package.
when asked how i shipped it, i told them via the postal service. the woman responded by saying "when i ship via the postal service i usually get a tracking number put on it." only problem is, i hadn't mentioned that i didn't, nor had i mentioned that i didn't know if they'd received the package or not, just that i hadn't heard back from them.
it's obvious to me that they received my package, saw that i didn't pay additional for any tracking options, and knew that since i couldn't prove otherwise that they could keep my money AND my sling.
live and learn. don't ever send anything through the postal service and don't ever deal with small dishonest companies like that found at www.newnativebaby.com
katie
denver, Colorado
1 Updates & Rebuttals
Nancy
Watsonville,California,
U.S.A.
New Native Inc. Response
#2UPDATE Employee
Sat, January 14, 2006
Dear Katie, I am really sorry that this happened! We know our customers are our most important asset. The reason we ask our customers if they have a tracking number on their lost package, as in your case, is so we can assist them in finding the location of the package. We make every attempt to take care of any problems our customers bring to our attention. Our dedication to our customers and cause is reflected in our liberal exchange and return policy which can be referenced on our website. On this page we clearly state that We recommend that you insure or put tracking on your packages as New Native Inc. is not responsible for lost or stolen packages that are sent to us. We hope that this unfortunate incident will not deter you from doing business with us in the future. We're happy to hear that you've chosen to contact carry and are using the New Native Baby Carrier as a tool for attachment parenting. We sincerely hope you understand that we hold our integrity to the highest regard and are a company that puts people before profits. We hope that you will enjoy your carrier for years to come. Sincerely, New Native Inc.
