Complaint Review: New Visions Products - Internet

This is Robert Briganti the person who was contacted.

First of all, these sheets work great if one takes care not to force the thing until it rips. See it here: www.drawstringsheet.com

I don't know what was wrong with this customer as he was not willing to explain anything beyond the sheet not working and ripped. Basically, the customer tore the sheet and wanted a refund. He didn't ask for a replacement as he states. He claimed that it was defective. This made no sense. I offered to mend it if he pays half the shipping. He refused demanding a refund once again and a return shipping label, which also made no sense as we would ship it back and discard it when he could throw it away himself. I requested he send a picture so we can see if it was defective but he refused and opened a claim with Paypal. He was offered a half refund through Paypal dispute correspondence but refused and Paypal ruled against him. There was no communication from him after that, only complaint postings here and elsewhere.

This customer is claiming, referring to me, "he didn't even engage me in a civil conversation that might have led to a more pleasant experience and resolution." This statement is a lie and this customer should take care that fraudulent postings of this nature are potentially libelous. I have provided the exact email exchange below that shows the customer is lying about there not being any civil discussion. The customer also indicates in his posting that our testimonials "could" be false and that people were paid to make them, which could also be found to be libelous.

Judge for yourself from the exchange below.
 
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From: xxxxxx <[email protected]>
To: [email protected]
Sent: Friday, March 1, 2013 6:14 PM
Subject: Re: Order For xxxxx
 
I received my sheet today.

Unfortunately, the sheet ripped on the second pull of the cords. I followed the instructions on the supplied sheet and watched the video at your site before putting it on the bed.

Please tell me how to return this product for a full refund.

Thank you.
xxxxxx

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On Fri, Mar 1, 2013 at 9:55 PM, R Briganti <[email protected]> wrote:

Dear Mr xxxxx,

If you can ship the sheet back we can mend it and then ship it back. We would be willing to pay for one way shipping back to you. We can only accept returns of undamaged products for refunds. Sorry. If the cords are pulled outward the sheet will tear. There is a possibility that you can get it mended there but I think it's probably cheaper to ship it to us for repair.

Sorry for the inconvenience.
Robert Briganti
New Visions Products
www.drawstringsheet.com

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From: xxxxxx <[email protected]>
To: R Briganti <[email protected]>
Sent: Friday, March 1, 2013 7:02 PM
Subject: Re: Order For xxxxx

I followed the instructions. The sheet does not pull tight--it just stops. I would prefer a refund at this point, especially if you only "mend" what seems to be a defective sheet. It is new. I have the packaging. It has not been used or washed.  Please send prepaid shipping and refund my money.

-xxxxx
 
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On Sat, Mar 2, 2013 at 12:54 PM, R
Briganti <[email protected]> wrote:

Dear Mr xxxxx,

Can you send a picture of the defect? The policy is if you are not satisfied with the product that it can be returned in new condition so that it can be resold. If we can see the defect it would help to get exception from normal policy.

Thanks
Robert Briganti
New Visions Products
www.drawstringsheet.com

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Sat, Mar 2, 2013 at 5:46 PM

Robert, I have opened a case in the PayPal resolution center.  For the protection of both of us, I suggest we communicate via the PayPal resolution center.  I will respond to this email via that forum.

Thank you.
-xxxxx