- Report: #1258484
Complaint Review: NEWEGG - Internet
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Author Confirmed
Why?
NEWEGG
Internet, USA
Web:
www.newegg.com
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NEWEGG newegg.com new egg Bad customer service and return support Internet
*Consumer Comment: Logical Action
*Author of original report: Good point however
*UPDATE Employee: Contact Us.
*Author of original report: Issue resolved by payment processor
*Consumer Comment: You cheated Newegg
*Author of original report: I ripped off nobody
*Consumer Comment: You refused to comply with the terms you agreed to
I purchased a 27" monitor from newegg - my very first purchase from this company.
3 days after having the monitor, half the display did not light up well. You could see all the screen, but as if the lights were shutoff on part of it.
Unfortunately the styrofoam packing that was supplied got damaged during unpacking and I figured I probably did not need it.
So, I tried calling newegg but they don't have the staff to answer their phones so the wait wa sin excess of 60minutes. Not something I was prepared to do.
I tried to find solutions on their website with my situation, but there were none. The chat was not very helpful either. I decided to by my own wrapping and I wrapped the screen with plenty bubble wrap.
Apparently the monitor was damaged in transit. UPS did not take good care of the package. NewEgg left me with a $200 bill and returned the now cracked display. I tried rejecting the package but it was no use.
This is by far the worst company for online ordering. I should have purchased through Amazon and I would not have to deal with this drama. I hope nobody who reads this ever buys anything from newegg - they do not care about the consumer.
Since it was their label for return, they could have made a claim with UPS for damage. Instead, I get stuck because someone decided to throw the package. The box has signs of abuse. Thanks newegg for giving it to the little guy.
7 Updates & Rebuttals
coast
Florida,USA
You refused to comply with the terms you agreed to
#2Consumer Comment
Sat, November 07, 2015
Only the sender, not the recipient, can apply for a damage claim.
Instead of calling, the proper procedure would have been to click the 'Return an Item' link on their home page and then follow the return procedure. The terms you agreed to at checkout state, "A return authorization number is required for all returns." Evidently you failed to honor those terms.
You filed a Ripoff Report against a company you ripped off.
I ripped off nobody
#3Author of original report
Fri, October 30, 2015
Newegg fails to accept calls for these situations in a timely manner - ever other retailer has recourse to consumers when dealing with an issue like this, but newegg, unless you want to spend the better part of your day waiting for them on the phone. The display was well wrapped and secured - UPS mishandled the package, visible signs of abuse existed, Newegg could have received compensation from UPS - instead they decided to fight me on it - if it was my label, I would have called UPS and the issue would have been resolved - I told 100% truth to paypal, they have it recorded, they sided with me.
coast
Florida,USA
You cheated Newegg
#4Consumer Comment
Fri, October 30, 2015
Newegg could have returned the monitor to the manufacturer for a warranty repair or replacement. They can no longer do that because the monitor is damaged. As a result, you have ripped off Newegg.
Issue resolved by payment processor
#5Author of original report
Thu, October 15, 2015
Thanks, I got this resolved without you. Paypal took care of the issue and refunded my money. I will only by via Amazon anything online - it is clear that buying without buyer protection is a big risk.
You had multiple opportunities to resolve the situation.
This is not my first experience with you, just the first successful purchase. The first time your company was just as reckless. I should have stayed away. TigerDirect, Amazon - had no issues filling my orders. It was simple, painless - as a website developer I spend a lot of money in technology. Your company failed 5x to complete a simple order, I even spoke with a supervisor who promised a quick resolution, only to leave me with same complications.
If it wasn't for Ripoff Report postings, consumers like myself would have no real way to expose poor businesses practices.
Thank you Ripoff Report for making these records permanent.
Businesses that do not put the consumers interests first do not deserve to remain in business.
Newegg_Support
Whittier,California,
USA
Contact Us.
#6UPDATE Employee
Wed, October 14, 2015
We do our best to make sure our customers are not left without options and we urge you to give our customer service line one more try just to see if we have any options available for you at this time.
We apologize your item was received like this and agree it is never an easy situation.
Good point however
#7Author of original report
Sat, October 03, 2015
I thought about this approach however I was already disappointed with the performance. I decided to keep it because I lost the packing, and use it as a cheap display. But when it went out I thought it might just be a bad design and I did not want this to potentially repeat. That doesn't change the fact that newegg has poor resources in these situations.
coast
Florida,USA
Logical Action
#8Consumer Comment
Sat, October 03, 2015
You could have requested a replacement monitor and then used the packing materials from the second monitor to repack the first one.
